11 February
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A visual exploration of US gun murders

Gun murders with a shotgun

Information visualization firm Periscopic just published a thoughtful interactive piece on gun murders in the United States, in 2010. It starts with the individuals: when they were killed, coupled with the years they potentially lost. Each arc represents a person, with lived years in orange and the difference in potential years in white. A mouseover on each arc shows more details about that person.

You can then select categories and demographics, which provide comparisons between ethnicities, gun type, sex, and others. Roll over the bar in the middle for a density plot representation.

Gun murders - density plots

Finally, specific breakouts on the bottom provide notables in the data and what they mean.

There are many routes that you could take with this data. At its core, it’s a multivariate dataset with many observations over an entire year. But Periscopic pays close attention to the context and the sensitivity of the data. They make the data relatable while also providing a view of the big picture—without stripping away what the data means. See it live here.

Via FlowingData: http://flowingdata.com/

15 January
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These Old Maps Show That America’s Rail System Hasn’t Improved In Almost A Century

People complain about the trains in the United States: They’re not fast enough, they don’t go to convenient locations. This is a chicken-and-egg situation: We are also unwilling to pay for trains that go faster and go to convenient locations. But these antique maps show we could have it much worse, but also that the development of our rail transit has embarrassingly made almost no progress.

Taken from the 1932 Atlas of the Historical Geography of the United States, unearthed by Treehugger’s Michael Graham Richards, the maps show how long it would take to get from New York City to any other part of the country throughout history.

For a baseline, let’s look at 1830–largely before the advent of the passenger train. It would take you more than six weeks to get anywhere west of Chicago. Even just getting to Boston from New York took two days. But by the mid-1930s, railroads were being chartered to connect cities all along the East Coast.

By 1857, you can see how the spread of eastern railroads has connected much of New England and the mid-Atlantic. With enough money for a train ticket, you could now easily get from New York to Boston in a day. Chicago is a mere two days from the East Coast. But this is before the first transcontinental railroad was completed (that wouldn’t happen until 1869), so travel times west of the Mississippi are still incredibly lengthy.

What a difference a coast-to-coast train makes. By 1930, you can traverse the entire country in just three days by rail. Here is where these maps stop becoming historical artifacts and start becoming damning pronouncements about our current state of affairs.

Eighty years later, it still takes three days to get from New York to the West Coast by rail. We’ve made zero progress in the speed of our rail travel since 1930. No wonder people aren’t excited about train travel: It works the same as it did during the Great Depression. While around the rest of the world, we see trains setting speed records, we have to be content with our 1930 train speeds. Perhaps it’s time to spend a little more cash to take our trains into the modern era?

Via Fast Company: http://www.fastcompany.com

10 August
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Space Lawyers: They Exist

Ambulance chasing only gets you so far. Hitching a ride, metaphorically speaking, on rockets funded by private corporations seeking fortunes beyond Earth’s atmosphere is where it’s at for eager legal pioneers.

There are stellar opportunities for lawyers specializing in space exploration. Space law is quickly becoming an integral part of the evolving aerospace industry. These lawyers exist in a tightly knit industry that deals with all kinds of practical issues and some that seem cribbed from science fiction. Depending on whether the space lawyer is in private practice or academia, he or she could handle anything from liability laws pertaining to litigious space tourists to the legal framework surrounding human encounters with E.T.

“Space tourists are usually high-income earners whose survivors can use high powered lawyers–insurability for private space travel flights is a big issue at this time,” says space lawyer Doug Griffith, a former Marine Helicopter pilot now working within the commercial space industry. Like him, lots of space lawyers are veterans. And nearly all of them are space and science geeks who found a way to combine their passion for outer space with legal practice.

Space lawyers even have their own legal journal and university programs. The marvelously titled Journal of Space Law is published by the University of Mississippi Law School’s National Center for Remote Sensing, Air, and Space Law. Articles in the current issue deal with, among other things, death liability in commercial space flight accidents, international law relating to suborbital flights, and mineral rights for lunar mining. Students interested in space law also have the option of studying in the Space, Cyber, and Telecommunications Law program at the University of Nebraska-Lincoln; other law schools also offer space law courses within larger programs.

Surprisingly, it’s not the legal profession’s equivalent of a degree in fine arts. Far from it. Short of bumping into Alf, the final frontier for space law is extraterrestrial mining. Planetary Resources, the asteroid mining venture backed by filmmaker James Cameron and Googlers Larry Page and Eric Schmidt, is entering a legal gray area. “Outer space mining, in legal terms, is the Wild West,” Griffith tells Fast Company. Lawyer Michael Listner wrote an article on the topic that notes no one has truly figured out sovereignty laws for outer space and private, non-governmental exploration—the United States or China cannot claim sovereignty over an asteroid, but private corporations might. Planetary Resources, for their part, claims that asteroids do not count as “celestial bodies” regulated by the 1967 treaty because meteorites, which are asteroids that fell to earth, are not covered under it. If Planetary Resources really does succeed in starting up extraterrestrial mining operations, the value of the minerals it finds might pale in comparison to space lawyers’ billable hours.

Satellite issues, however, are the bread and butter of space law. Satellites handle television transmissions, GPS signals, and a host of other projects for commercial, military and government clients alike. Several binding international treaties such as the 1972 Convention on International Liability for Damage Caused By Space Objects, and the 1967 Outer Space Treaty address liability and risk concerns over satellites–red meat for these interstellar legal eagles. (Specifics regarding fault for either non-functioning satellites or people or property on the ground hurt by falling satellites depends on the locality.)

Even NASA and the United Nations have put space lawyers on retainer, asking them more recently to update old legal guidelines or create new ones for the occasion that humanity reaches other planets. The NASA policy for quarantining humans who met extraterrestrials while visiting these other planets was created by Apollo-era space lawyers. It was repealed in 1991. The extraterrestrial regulations were part of a larger law primarily aimed at quarantining astronauts who, in those Cuban Missile Crisis days, were feared might bring pathogens home from the Moon. (Sorry, conspiracy theorists!). The Committee on Space Research (COSPAR) is an international organization based in France dedicated to space research with experts drawn from academia and the private sphere worldwide. Although the bulk of COSPAR’s work these days deals with GPS issues and satellite law, the organization published a planetary protection policy several years ago that issued non-binding guidelines for astronauts visiting other planets.

Other space law experts have since written papers on topics like international law and permanent lunar bases. Eventually, many more regulations written in the age of Apollo and Soyuz will need to be updated for the era of the International Space Station and SpaceX.

The sky’s no longer the limit for ambitious lawyers.

For more stories like this, follow @fastcompany on Twitter. Find Neal Ungerleider, the author of this article, on Twitter and Google+.

Via Fast Company: http://www.fastcompany.com

29 May
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How An E-Invoicing Company Could Disrupt The Banking Industry

A Danish startup has created a fairly straightforward Web-based application that lets organizations invoice each other online. But humble though it may sound, in the long run, this Nordic venture could well end up disrupting not just the business software industry but the banking industry as well.

That’s because the invoicing application is just the tip of a much larger iceberg that the company, Tradeshift, is envisioning–one that leverages big data to reinvent how credit ratings are set for small and medium-sized businesses.

Its most potentially disruptive idea is Instant Payments, a service which allows suppliers to get paid immediately once a customer accepts an invoice on the Tradeshift system, instead of having to wait the usual 30, 60, or 90 days.

The money still comes with an interest rate, but the size of that rate gets determined based on the buyer‘s credit rating, not the supplier‘s. Which is good news for small- and medium-sized suppliers, which often get hit with higher rates because they are perceived to be riskier bets.

Large companies, however, often have better credit ratings. And when you combine that with the fact that Tradeshift can see that a buyer has accepted an invoice (thereby declaring that they do intend to pay the bill), the risk for Tradeshift (and its financing partners) plummets.

“We can do real-time credit assessments,” CEO and cofounder Christian Lanng tells Fast Company.

Lanng says that Fortune 500s are sending “millions” of invoices through the system annually, and that the overall volume of transactions has tripled since January.

Instant Payments is currently being beta tested in England and Denmark and is slated to be available in the U.S. in the fall. The long-term implications of the real-time visibility Tradeshift now has are powerful. ”You cannot even begin to imagine what big data will do to finance,” Lanng says. “As we get more data on transactions, that changes the whole credit picture.”

Lanng and his cofounders, Mikkel Hippe Brun and Gert Sylvest, came up with the idea for the e-invoicing service while building a similar system system for the Danish government. The initial goal was simply to help businesses around the world become more productive. Invoices are still largely delivered in paper or pdf format, which means parties on the receiving end have to spend time re-typing the details into their own systems. (The Danish government estimated that this cost 15 minutes of worker time per invoice.)

Since businesses of all size and shape share the same challenge, Lanng, Brun, and Sylvest decided to tackle the problem on a global scale. Tradeshift launched in 2010, with Morten Lund, one of Skype’s early investors, helping to arrange seed funding. (Lund is now chairman of Tradeshift’s board.)

The company initially launched just in Scandinavia, Germany, and the UK. But since companies frequently do business trans-nationally, the system rapidly swept across the globe.

Today 100,000 businesses in 190 countries use Tradeshift, including the UK’s National Health Service, the French government, and Kuehne+Nagel, one of the largest transportation and logistics companies in the world. About 2,000 new companies join every week, up from 1,000-1,500 a week six months ago.

With 20,000 companies on the system, the United States has the largest number of users (including Dell and Accenture). India and Malaysia are the fast growing countries, though, and CEO Lanng tells Fast Company India could soon overtake the U.S.

The company won’t disclose the exact number of transactions processed, but Lanng says that Fortune 500s are sending “millions” of invoices through the system annually, and that the overall volume of transactions in the system has tripled since January.

The service is free to use. Tradeshift makes its money off its developer ecosystem. The company quickly saw that the main value they were creating wasn’t solely in productivity. All of a sudden, its databases contained massive amount of real-time data about economic activity that businesses would want to access and put to use beyond simply checking the status of invoices.

About 30 third-party apps have been built on top of Tradeshift so far (with 20 more on the way), Lanng says, including ones that create heat maps of your suppliers and customers and others that integrate with Google Docs and PayPal. In addition to public apps that anyone can use, individual companies can build proprietary apps to use just with their own supply chain.

“This is what happens when you take the Facebook model and apply it to business,” Lanng says. “You get some very powerful business possibilities.”

Privacy is not an issue, Lanng says, because the apps don’t give users access to all the data in the system, only to data relating to their own businesses. “A lot of this data is data they share with their business partners anyway,” he explains. But instead of delivering it manually and partners having to re-key it into their own systems, they can now access it in real-time through the centralized system.

Tradeshift takes a percentage of the fees charged by paid public apps (30 percent, on average) and negotiates independent deals with companies that build proprietary apps.

If the developer ecosystem expands, the Tradeshift model could one day steal market sharefrom business software stalwarts like Intuit’s QuickBooks, as small and medium-sized businesses choose to work on Tradeshift and use its app ecosystem because of the convenience of connecting real-time with their business partners elsewhere.

Image: Flickr user KrissZPhotography

Via Fast Company: http://www.fastcompany.com

19 May
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iPad Comes Standard With 2013 Cadillac XTS

NEW ORLEANS, Louisiana – The XTS is arguably the most important vehicle launch from Cadillac in the last few years, and to help owners get acclimated to its features – including the all-new CUE infotainment system – Caddy is providing owners of the 2013 model with an Apple iPad.

The inclusion of the iPad is part of a larger launch strategy by Cadillac to reassert itself as the world leader in luxury, and part of that is getting owners familiar with the range of new technologies incorporated into its largest sedan.

Speaking with Wired at the CTIA Wireless show in New Orleans, Mark Harland, Cadillac’s head of customer experience sets a lofty goal for the all-American luxury brand, saying, “We want to be the leader in customer experience.”

To that end, Cadillac is rolling out a series of online and dealership-based educational initiatives to help new XTS owners learn the ins and outs of their new sedan.

“The moment you pull away from the dealership,” says Harland, “there’s this kind of black hole for 90 days,” during which the owner has little to no contact with the dealer.

Cadillac’s new owner-education program aims to change that, beginning with 25 new “connected consumer specialists” Cadillac parent General Motors is hiring to get dealers up to speed on the XTS’ range of infotainment and safety systems. Each of the 700 or so Cadillac dealerships in the United States are required to have two “certified technology experts” on hand and trained by the XTS tech pros. Additionally, Cadillac is setting up a call center dedicated to CUE education and if customers still have issues, rather than trekking to the dealer, a specialist will come directly to their home.

“We need to think about helping owners with the learning curve,” Harland tells Wired. “Even if you get a walk-through at the dealership, you’re going to forget about a lot of the features. And we want the customer to learn about CUE on their own time.”

That’s where the iPad comes in.

Each Apple tablet given to XTS owners will come preloaded with OnStar RemoteLink, MyCadillac and an app that simulates the CUE user experience, allowing owners to familiarize themselves with all the functionality of the new infotainment system from the comfort of their couch.

Going even further, the CUE team will be scouring Cadillac forums, social media and other community sites to answer questions, solve issues and provide a level of support heretofore unheard of in the luxury automotive space.

“We always said that the customer is important,” Harland admits, “but there was no real strategy.” This is that new strategy and expect it to filter down throughout the ranks of Cadillac products in the very near future.

Via Wired Autopia: http://www.wired.com/autopia/

08 May
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Boeing Performs Drop Test of its New Space Capsule

Photo: Boeing

Before you go to space, you have to drop from a helicopter. At least that’s the method Boeing is using to test its new Crew Space Transportation spacecraft over the Nevada desert this week. The aerospace giant is building the capsule as part of the competition to provide astronaut transportation to orbit for NASA. Boeing’s second drop took place yesterday and tested the landing system of the CST-100 including parachute deployment and airbags.

The capsule is rough prototype representing the shape and weight of what will eventually be a seven seat spacecraft designed to take people to the International Space Station. Like two of the other companies competing for the Commercial Crew Development (CCDev) funding from NASA, Boeing is opting for a traditional capsule design which will be perched on top of a rocket. The fourth company in the second phase of the CCDev program, Sierra Nevada Corporation, is designing a lifting body spacecraft that would glide to a landing similar to the space shuttle.

The CST-100 is the most traditional in concept of the current designs being developed for CCDev with its parachute landing system. Boeing touts its “heritage hardware” including the “Apollo heritage parachute system” as part of its plan to keep costs down and the project on schedule. During Wednesday’s test the spacecraft was carried to 14,000 feet by a massive Erickson Air Crane helicopter before it was dropped. A small drogue parachute was released as planned, followed by the three main parachutes. As the CST-100 nears the ground, six airbags are deployed around its base to further cushion the landing on the Nevada desert ground.

The Boeing/Bigelow CST-100 test article being prepared for its drop test from a helicopter. Photo: Boeing

The two other companies selected for the second phase of CCDev funding from NASA and using capsule designs are SpaceX and Blue Origin. SpaceX will initially use parachutes for the return flight of its Dragon spacecraft, which is currently waiting to launch to the ISS as part of a separate cargo program funded by NASA. But SpaceX eventually plans to use small rocket engines built into the capsule to provide a controlled and steerable, precision touchdown on the ground. Little is known about Blue Origin’s landing system, but the company did release images last month of a slightly flattened capsule design with small flaps that would allow greater maneuverability and range during reentry and the flight back to the ground.

Boeing is working with Bigelow Aerospace on the development of the CST-100. Bigelow is one of the new space companies with a focus on developing orbital space stations rather than the vehicles used to get to orbit.

Like the other vehicles being developed in the CCDev program, the CST-100 is designed to be a  reusable spacecraft with the hopes of greatly reducing the cost of delivering cargo and astronauts to orbit. With the remaining space shuttle orbiters being delivered to museums, the United States currently must rely on Russian Soyuz spacecraft as its taxi and pickup truck to the ISS.

Boeing plans on more tests this year including multiple air bag landing evaluations, an orbital maneuvering engine test and a test that will include a forward heat shield jettison on the capsule. The company is hoping the first flights of the spacecraft will happen in 2015-16.

Via Wired Autopia: http://www.wired.com/autopia/

04 May
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SpaceX Prepares for Launch With Test Firing of Rocket Today

Photo: NASA

We’re less than a week away from the scheduled launch of SpaceX’s Falcon 9 rocket, and today the company will fire the engines at the Kennedy Space Center with the rocket firmly anchored to the ground. The static test is somewhat unusual for a rocket seven days before launch, but the test is part of a full dress rehearsal for the SpaceX team. Last week marked the final full simulation between NASA and SpaceX for the part of the mission that will take place in orbit as the company prepares to become the first private spacecraft to dock with the International Space Station.

The launch of the Falcon 9 and Dragon has been delayed a few times since its initial planned flight in February. The last scheduled time was for today. But SpaceX founder and chief designer Elon Musk told us last week there were some final adjustments needed to the software responsible for controlling the Dragon during its maneuvers near the ISS. “It’s been too sensitive to issues and has aborted when it shouldn’t have aborted,” he said from his desk at SpaceX headquarters in Hawthorne, California. “Essentially Dragon got scared and ran away, when it shouldn’t have.”

According to the release, today’s launch rehearsal will include “all countdown processes as though it were launch day” and “The exercise will end with all nine engines firing at full power for two seconds.” SpaceX will broadcast today’s static test live beginning at 2:30 p.m. ET with the firing of the nine Merlin engines expected at 3:00 p.m. ET.

Following the test, SpaceX engineers will make sure that everything performed as expected and that the rocket is ready for next Monday’s launch. Three days after the launch, the Dragon spacecraft is scheduled to begin the demonstration maneuvers that will eventually lead to the docking with the ISS.

Only the United States, Russia, Japan and the European Space Agency have sent spacecraft to the ISS. If successful, the SpaceX mission next week will fulfill several requirements from NASA to become a regular cargo transportation vehicle for the ISS. But SpaceX and Musk continue to emphasize that success is only one of the possible outcomes. “This is a new rocket and spacecraft,” he told us in our interview last week, “the docking system is being tested for the first time.”

SpaceX’s Falcon 9 rocket and Dragon spacecraft on its launch pad at the Kennedy Space Center in Florida. Photo: NASA

Musk emphasized the complexity and risk involved in spaceflight last week. But he had the upbeat optimism of an industry veteran when describing the approach to success, dismissing the possibility of failure as just another step. “If something does go wrong we’ll fix it and we’ll be back on it on a subsequent mission.”

SpaceX is one of two companies, along with Orbital Sciences, competing for contracts to deliver cargo to low Earth orbit for NASA under the Commercial Orbital Transportation System program. If it successfully delivers the cargo, SpaceX will have an edge on the competition for flying astronauts to orbit. The company’s Dragon spacecraft (pictured at top preparing for next week’s launch), has been developed to be capable of flying humans into space as well as cargo and is competing with three other companies for flying astronauts to low Earth orbit. Earlier this year SpaceX tested new rocket engines that will be used on the Dragon as part of its emergency abort system for launches, as well as for precision landings upon returning to Earth.

Of course Musk reminded us last week that all of this work is just one of the steps towards his eventual goal of multi-planetary life. His reason for developing all of this space technology is for making trips to Mars, something he thinks could cost just $500,000.

Wired will continue its ongoing coverage of the new commercial space race and broadcast next week’s launch live at our new Open Space blog.

Via Wired Autopia: http://www.wired.com/autopia/

12 April
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It’s a Small World After All: The Top Global Web Trends

Social media is a global phenomenon indeed. Certainly Facebook, Twitter, Google+, in their own way, each make the world a much smaller place. The distance between any two people is shrinking as the number of network connections continues to proliferate. I’m sure you’ve heard at one point or another, that the distance between two people in an offline world is six degrees. In a recent Facebook study for example, the average degree of separation between two people in the network is only 4.74. When focused on one country specifically, such as the U.S., Sweden, or Italy, among others, the number of hops between two people further shrinks to 3.74.

Social networking is the new normal. No matter where you are in the world, there are social networks that only continue to bring us together. In January 2012, comScore published an interesting report, “It’s a Social World,” which opened a window into the world of social networking. The report contained several key findings, which aren’t a surprise to you or me, but they will deliver a wake-up call to the captains of industry who may be on a wrong course toward the future of customer relevance.

According to comScore, numbers show that social networking is the most popular online activity worldwide.  As you can see in the image below, social networking is a global phenomenon. Social networks for many, are the hub for their entire online experience. They introduce the need for any organization with a content strategy to rethink what they create, when, where and how. In October 2011, 1.2 billion users around the world visited social networking sites, which account for 82% of the world’s population. Most notably, nearly 1 in every 5 minutes is now spent in social networks. Within each network, attention is focused on interaction within the social graph where the 5C’s of Engagement must now account for those who at varying levels create, connect, consume, communicate, and contribute.

But social networking is only part of the story as platforms count for everything. Mobile devices are also fueling social addiction. comScore looked at individuals aged 13 and above and as a result, they believe that mobile social networking is going to be the wave of the future.

For businesses developing country-specific programs, comScore also provided a glimpse into the top 10 engaged markets for social networking. This should factor into your prioritization discussions.

1. Israel
2. Argentina
3. Russia
4. Turkey
5. Chile
6. Philippines
7. Columbia
8. Peru
9. Venezuela
10. Canada

As alluded to earlier, while demographics are important, try to also think beyond Boomers, Generation-X, or Generation-Y. Think Generation-C as those who live the connected lifestyle are injecting digital into their DNA. As you can see here, social networking growth is pervasive across the board.

Nielsen also released a report on the “State of Social Media.” While it mostly focuses on the impact of Social and Mobile technology in the United States, there is useful breakout of the Top 10 Web Brands by unique audience around the world.  I believe that this information should be considered in any social and web strategy. Here are the top 10 sites by country in no particular order…

United States

1. Google
2. Facebook
3. Yahoo!
4. MSN/Windows Live/Bing
5. Youtube
6. Microsoft
7. AOL Media Network
8. Wikipedia
9. Apple
10. Ask

Japan

1. Yahoo!
2. Google
3. FC2
4. Youtube
5. Rakuten
6. Wikipedia
7. Microsoft
8. goo
9. Ameba
10. Amazon

Spain

1. Google
2. MSN/WindowsLive/Bing
3. Facebook
4. Youtube
5. Microsoft
6. Blogger
7. Yahoo!
8. Wikipedia
9. Elmundo.es
10. WordPress.com

United Kingdom

1. Google
2. Facebook
3. MSN/WindowsLive/Bing
4. BBC
5. Youtube
6. Yahoo!
7. Amazon
8. eBay
9. Microsoft
10. Wikipedia

Australia

1. Google
2. Facebook
3. NineMSN/MSN
4. Youtube
5. Microsoft
6. Yahoo!7
7. Wikipedia
8. Apple
9. eBay
10. Blogger

France

1. Google
2. Facebook
3. MSN/WindowsLive/Bing
4. Microsoft
5. Youtube
6. Orange
7. Wikipedia
8. Free
9. PagesJaunes
10.Yahoo!

Italy

1. Google
2. Facebook
3. Youtube
4. MSN/WindowsLive/Bing
5. Virgilio
6. Libero
7. Microsoft
8. Yahoo!
9. Wikipedia
10. Blogger

Germany

1. Google
2. Facebook
3. Youtube
4. eBay
5. Microsoft
6. Amazon
7. MSN/WindowsLive/Bing
8. Wikipedia
9. T-Online
10. Web.de

Brazil

1. Google
2. MSN/WindowsLive/Bing
3. Facebook
4. UOL
5. Youtube
6. Microsoft
7. Terra
8. Globo.com
9. Orkut
10. Yahoo!

Switzerland

1. Google
2. Facebook
3. Youtube
4. MSN/WindowsLive/Bing
5. Microsoft
6. Bluewin
7. Wikipedia
8. Aple
9. Local.ch
10. search.ch

Some interesting findings emerge out of these numbers. First, Google is the top Web brand in each country except Japan according to Nielsen. Second, Youtube is a top 10 online destination in each of these countries. Lastly, Facebook is among the top 3 sites in every country except Japan. FC2 and Ameba are the country’s top 2 social networks.

Revisiting the comScore report for a moment, we can see the overall Internet and Social Networking growth is imminent. As you develop content and engagement strategies for Web, social and mobile channels, consider this…the behavior on the Internet, social networks and on mobile devices is unique to each platform. There is no universal strategy that will cut across all platforms for every community you’re hoping to reach.

This.is.important.

Take a look at the graphic below. The top line in blue represents Internet growth. The bottom line in orange represents the overall of social networks. By reading between the lines, we can actually see a difference in the mindset of customers. The blue line represents the destination Web, i.e. websites, search engines, etc. The orange line symbolizes what I call the Egosystem, a Web experience where information finds people through the connections they make. It is in the understanding of how information travels and how it’s discovered in popular channels and platforms as well as comprehending customer behavior in the destination web and the Egosystem that reveal the keys to meaningful engagement.

So why is this important? In the social economy, there are no strangers, only friends you haven’t followed or haven’t followed you yet.

For global businesses considering any social and web strategies to improve customer experiences and engagement, going global starts within going local. This is not about taking one campaign and broadcasting it around the world from central headquarters—even if it’s translated. This is about localization and true engagement with those who define social networking at the local level. In social networks people do not create an idle global or country-specific “audience,” nor do they anxiously anticipate the next big marketing campaign. This is Generation-C (connected) after all, and they’re connected and among the most discerning groups of customers your business has ever faced. Here, they are the network and organizations, your business, are the guests.

Before you go, I’ve assembled a list with top line thoughts to help guide you in the development of your global, and local, new media strategy…

The Top 9 Reasons to Go Local with Your Global Social and Web Strategies

1. Social Media is the new “normal,” and it is literally making the world a much smaller place
2. Employing a Global Strategy establishes a unified brand
3. Investing in a local presence builds a bridge between the brand and customers
4. Localizing and contextualizing content increases relevance, engagement, and resonance
5. Investing in the 5’s of community completes the last mile to improve customer experiences, increase commerce and promote advocacy
6. Global languages and cultures are extending your opportunity for commerce and community, but localization is the key to engagement
7. Prioritize each opportunity based on local markets that track toward business objectives and language opportunities
8. Think channel experiences and design local experiences to thrive on each platform (mobile, Facebook, web, etc.)
9. Finally, because your local customers and country managers want it that way

As comScore notes in its report, “Social networking behavior both transcends and reflects regional differences around the world.”

Via Brian Solis: http://www.briansolis.com

29 February
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What You Need To Know About The Senate Cybersecurity Bill

The Senate is currently debating a key piece of cybersecurity legislation which could change the way American tech firms operate. It is impossible to understate the need for the proposed Cybersecurity Act of 2012–the United States, in the midst of a historic surge in online crime and espionage, has decided to act to reduce the problem. However, critics argue that the Cybersecurity Act is wasteful and threatens privacy. As currently written, the Cybersecurity Act could lead to massively increased costs for American tech and Internet firms.

The Cybersecurity Act dramatically increases the Department of Homeland Security’s (DHS) role in combating cybercrime. Responsibility for commercial and civilian online security would be explicitly placed under DHS’s supervision; responsibility currently lies with a host of federal, state, and local law enforcement and intelligence agencies. A new National Center for Cybersecurity and Communications (NCCC) would be established within DHS, and would be headed up by a Senate-confirmed presidential appointee. Information sharing between government agencies would be streamlined. And the DHS will be responsible for establishing federally mandated “cybersecurity performance requirements” for critical Internet infrastructure.

The latest aspect of this bill has especially rankled critics. The DHS, once it decides what constitutes “critical internet infrastructure”–as the bill does not give an explicit definition–will lay down security requirements for the owners and operators of relevant services. Owners and operators will be required, at their own expense, to alter their Internet security choices in accordance with government requirements. This will be an extremely pricy proposition for hardware providers, Internet infrastructure providers, and web giants like Google, Facebook, and Amazon.

As currently written, the bill merely defines “critical Internet infrastructure” as anything “whose disruption from a cyber attack would cause mass death, evacuation, or major damage to the economy, national security, or daily life.” This is a broad definition that gives Homeland Security a huge mandate for overseeing Internet security standards by American tech firms.

A bipartisan group of Senators, led by John McCain (R-AZ), has argued that the Cybersecurity Act will lead to federally mandated Internet security requirements for private firms. Meeting federal benchmarks for online security will lead, ironically, to reduced security for critical Internet infrastructure providers. Rather than being able to introduce innovative responses to new threats, critical infrastructure providers will be tied to federal benchmarks from 2012 for at least the next five years.

Government cybercrime and cyberespionage protection is currently covered by the Federal Information Security Management Act of 2002. This 10-year-old bill does not cover aspects of modern security culture such as smartphones and spearphishing.

On the one hand, a new cybersecurity bill is a much needed thing. However, the current version of the bill clocks in at over 200 pages. Rather than being restricted to protecting the government from cyberattacks (a worthy goal), the bill was intentionally written in ambiguous and confusing language that could hypothetically lead to many American firms falling under its mandate. The Department of Homeland Security has not been known for cutting costs down, for providing clear regulatory definitions, or for working effectively with the private sector. Fast Company just reported on the awful mess of Homeland Security’s social media surveillance program.

While McCain is upset about the potential for increased government regulation and increased expenses for tech firms, he’s mostly angry that the bill doesn’t increase the NSA’s spying powers. In a statement submitted to the Senate Homeland Security and Governmental Affairs Committee, McCain stated his wish for U.S. Cyber Command and the NSA to oversee cybersecurity, rather than DHS. McCain’s statement explicitly stated that part of his vision was for the NSA to engage in real-time monitoring of Internet traffic in order to prevent cyberattacks.

It is important to note that the Cybersecurity Bill is still in its infancy and that the bill’s contents will change markedly before passing. An earlier version of the bill inadvertently fueled fears of a government Internet kill switch thanks to sloppy writing. Meanwhile, the House of Representatives is pushing through a similar cybersecurity bill.

However, whatever form the government’s final cybercrime legislation takes, we know two things. Tech and Internet firms will see increased security costs thanks to stricter regulation, and the government’s power to spy on the Internet will likely increase.

Image: Flickr user Harald Groven

For more stories like this, follow @fastcompany on Twitter. Email Neal Ungerleider, the author of this article, here or find him on Twitter and Google+.

Via Fast Company: http://www.fastcompany.com

18 February
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Former Sun CEO Launches A Site To Manage Your Loved One’s Health Care

Innovation doesn’t always have to be about flashy features or giant leaps. Sometimes it’s just about tackling a basic, but pervasive, problem simply and elegantly.

Take CareZone for example. If you have aging parents, or a child with a chronic illness, you know about the challenges involved in trying to coordinate their care with several other caregivers—your spouse, your siblings, or an in-house nurse, for example. Information about their medications is tucked away here. Contact information for doctors is stored there. Legal documents like Living Wills and Powers of Attorneys are stuffed in the backs of file cabinets. Voicemails about whose week it is to do what are floating out in the ether.

How much simpler would it be if you could just keep all that information in a single hub that everyone could access, anytime, anywhere? Well now you can.

CareZone, which launches today and which was cofounded by former Sun Microsystems CEO Jonathan Schwartz, is like Yahoo Groups for managing information related to caring for a loved one.

Each “group” is organized around the person who’s being cared for, and you can add as many “members,” or caregivers, to each group as you like.

Instead of sub-sections like Messages, Files, and Photos, you’ve got places to track medications, important documents, and contact information. There’s a bulletin board-type system for threaded conversations with your fellow caregivers, and a to-do list where you can assign tasks like taking your loved one to a doctor’s appointment or picking up medication.

The features are fairly simple, and it’s not hard to imagine how Schwartz and his team, which includes cofounder Walter Smith, a software architect from Microsoft and Apple, could have added more bells and whistles. But for this first release, Schwartz tells Fast Company, the system was reduced to its core essence: “We wanted to reduce the anxiety and burden associated with caring for people.”

Among those concerns is privacy. Users interviewed by CareZone said their top priority was protecting information about their loved one. For that reason, few wanted to use an existing social tool, like Facebook. Completely insufficient privacy protections, Schwartz says. That’s why it made sense to build a completely new, stand-alone tool.

Similarly, CareZone doesn’t use an advertising business model. Instead, the system charges monthly fees: $5 to manage the care of one “beloved,” as CareZone refers to the person being cared for, or $48 a year. (Though, to goose adoption, the site is offering new users free accounts for up to three “beloveds,” for a year, with the opportunity to assign as many caregivers to each account as they like.)

The system is currently self-funded, to the tune of slightly less than $2 million. Former Intuit CEO Steven Bennett, former Yahoo CMO Elisa Steele, and University of California, San Francisco epidemiologist Clay Johnson are advisers.

If it seems odd that the former head of an enterprise behemoth like Sun would tackle such a seemingly simple consumer product, consider this: About 25 percent of children in the United States have a chronic condition, as do about 90 percent of adults over 65. That’s a lot of people needing care.

And CareZone isn’t limiting themselves to the U.S. market. Plans are in the work to translate the site into Spanish, Mandarin, and Portuguese. “We’re attacking population centers,” Schwartz says, adding with a smile, “wherever we can find families.”

Expect CareZone also to grow the site, adding more features that help families manage expenses and calendars. “Each thing in that left menu,” Schwartz says, pointing to the sub-sections like “Medications,” “To-Dos,” and “Notes,” “has a lengthy roadmap of things we can do.”

Image: Flickr user Sherif Salama

Via Fast Company: http://www.fastcompany.com

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