Open up your mind and say, ahh...

Social media experts will tell you, and they’ll make a pretty good case too, that it is the golden key to unlocking meaningful customer relationships and the gateway to surprising and delighting them over time. So how does social media do this? Well all it takes is to listen, be part of the conversation, curate great content, run native advertisements, and oh yeah, be transparent and authentic. Done and done.

Well, wrong and wrong.

Social media isn’t going to save your business nor is it going to make it. This may sound commonsensical, but to succeed in business takes much more than a Facebook or Twitter account. Hostess baked over 400,000 likes on Facebook and yet the iconic American brand is now shut down. Even small businesses are not immune to the real world. According to the SBA, over 50% of small businesses fail in the first five years. Social media isn’t saving those businesses either.

Michael Ames author of Small Business Management, assembled the top 8 reasons that contribute to small business failure and you’ll notice not embracing social media isn’t one of the contributors:

1. Lack of experience
2. Insufficient capital (money)
3. Poor location
4. Poor inventory management
5. Over-investment in fixed assets
6. Poor credit arrangements
7. Personal use of business funds
8. Unexpected growth

From experience, there are two other ingredients that serve as harbingers to the future of any business, under scoping or underestimating sales and marketing and underemphasizing product quality and customer experiences.

In any one of these scenarios, social media is not your saving grace—regardless of business size, number of followers, or however many viral videos you’ve introduced.

Am I saying that social media is useless?

No.

It is after all where connected consumers are spending a significant amount of time these days. Nielsen recently found that Americans spend 121 billion minutes per month in social networks, which is significantly up from 88 billion just one year ago.

I do believe that many experts are however taking their eye off of the ball in the name of social media. But, success takes design, intent, and the relentless pursuit of opportunities even when they are elusive. As a digital analyst and also an entrepreneur and investor, I’ve learned that technology is always going to introduce new channels for engagement. And, that’s a good thing. But they are not in of themselves channels for necromancy. The ability to surprise and delight customers starts with the ability to understand how to exceed expectations. And, even before that, it takes an understanding of what expectations are and where they’re met or missed.

So, here’s where social media can help.

Listening with Intent

Listening is among the most valuable ways to use social media for business relevance and ultimately success. However for it to offer true value begins with the questions you chose to answer. For example, in addition to asking, “what are people saying about me or my competitors,” also ask, “what are people saying or seeking in to improve what they’re doing today?” It’s the difference between information and insight and also listening to and hearing customers in a way that inspires innovation or iteration.

Designing the Experience

To deliver exceptional customer experiences takes experience design. You have to articulate, thoughtfully, what you want people to feel, say, and share. This is more than defining differentiators and value propositions. Businesses must think through how products and services evoke the original inspiration for starting or joining a company and the ongoing aspirations necessary to exceed expectations in the future. Social media then represents a series of open windows to engage customers during each and every moment of truth before, during and after transactions to reinforce experiences and desired sentiment. Think marketing, sales, service, support, and word of mouth.

Paying it Forward

If social media is about conversations you can bet that much of it is based on people asking questions. People are often looking for answers or direction. Rather than “Googling It,” it’s easier to ask those you trust. In this economy where trust is fleeting and transparency is elusive, there’s a tremendous opportunity to become the resource in your community. Don’t sell…instead; sell through the art of reciprocity. Customers feel a sense of appreciation for those who help and provide value.

The Power to Tell

As my good friend Peter Guber says, storytelling or Telling to Win helps people align with your mission through aspirations or solutions. Don’t sell just on price or features. Make your customers the hero by helping them see what they can accomplish simply by aligning with you. If you use social media, don’t just post questions, polls, or random pictures, unleash a gravity that pulls customers to you because they can clearly see that you “get” them and the things they struggle or hope to accomplish with or without you.

These are just a few ways to think about social media. But, there are many many other initiatives that you can consider that deliver value during each moment of truth. You have to consider though, that social media represents a series of new channels that complement other avenues that define your digital and real world opportunities. There is no one way to reach all of your customers and prospects.

Mobile.

Web.

Digital signage.

Geolocation.

Social.

And that’s what makes these times so challenging. You can’t assume however that building a distributed presence is good enough. You don’t have time for that. Growth and success are intentional, which means you can’t afford to stumble your way around them. There are customers to earn now and yes, technology is changing how you’ll reach them over time. See, the people who represent your customers 10 years from now are not the people who you reach today.

Ten years you say!?

Well, perhaps that’s too far to appreciate. The same is true though for three and four years from now.

Start with getting to know who your customers are and what they need…and how to help them. Then let it inspire you to create meaningful marketing strategies, relevant products and services, and desirable engagement channels in the moments of truth in the medium of preference.

If you don’t continually invest in the awareness of your value or experience you cannot benefit from consideration.

You are now perpetually competing for the future. Social media is one of the channels that now present you with yet another opportunity to truly engage with your customers. In the end, you have to think deeper about this opportunity. Just because you’re in business doesn’t mean you’ll stay in business. If you stop competing for attention and relevance you by default stop competing. This is your time to not just survive but thrive.

What do you think? How else can social media help businesses contribute to business success while helping foster customer and employee relationships and experiences?

Originally appeared in AT&T’s Networking Exchange Blog

What if Grammys were given out based on popularity on social media? This infographic examines which nominees are dominating Facebook, Instagram, Twitter and YouTube.

Going into Sunday’s 55th Grammy Awards, for example, Carly Rae Jepsen’s viral hit “Call Me Maybe” has the most YouTube views out of fellow Song of the Year contenders: Fun’s “We Are Young,” Ed Sheeran’s “The A Team,” Kelly Clarkson’s “Stronger” and Miguel’s “Adorn.” The Grammy Awards will air Feb. 10 at 8 p.m. ET on CBS.

Meanwhile, Taylor Swift has the most subscribers, beating out every nominee in the Best New Artist, Song of the Year, Record of the Year and Album of the Year categories, according to the data from creative marketing agency Activ8Social. Swift also has the largest Facebook fanbase, by a long shot, versus her competition for Record of the Year.

Inforgraphic courtesy of Activ8Social

Topics: 55th Grammy Awards, Entertainment, Facebook, Full Width, grammys, instagram, Music, Social Media, Television, Twitter, YouTube

Guest post by Ian Greenleigh, author of The Social Media Side Door (Fall 2013) and social strategist with Bazaarvoice. Follow him on Twitter @be3d

Products were once contained by physical ownership and access. To experience a product, you had to buy it or try it. Brands extended beyond the idea of physical products into other types of consumer exposure to companies. Non-customers have always had access to brands outside of the ownership capacity, through advertising, word of mouth, and any other manifestation of a company that didn’t require ownership of their product. But this brand experience lacked depth—you may have seen an ad for something, but without having consumed it as a product, it would be hard to argue that you really experienced it in any meaningful way.

The web and social punched a million holes through this idea. Experience has streamed through these holes and spilled out beyond physical ownership and captive audiences. People want to experience products and brands on their terms, in new ways, and meaningful experiences aren’t reliant anymore on that historically necessary condition: product ownership. Relationships between people and brands have gone from binary and transactional to complex, with a kind of depth once reserved for human relationships. Exhibit A of this shift is the Millennial generation, for which brand preference is the top online personal identifier—more important, in this respect, than religion and ethnicity.

We’re seeing a convergence of identities, brands, and products, and a decentralization and diffusion of the brand experience. It’s everywhere. Consumers watch unboxing videos of other people opening things. They listen to total strangers who know a lot, instead of just their friends and family, who may not. They stand in line for hours to get things first. They use brick-and-mortar stores as their personal showrooms, whether the retailers like it or not. They customize their shoes (and even their candy) online. In all these ways and more, they are interacting with products and brands without—or before—physically owning them, and often, without having paid a penny.

Many brands have embraced this to varying degrees. Consumers, they have realized, are their best marketers. They are the people best equipped to transmit the brand experience to other consumers so that it resonates, instead of being ignored, distrusted, and forgotten. These brands have taken steps to create more things worth experiencing and sharing. They move at the speed of social (or as close as they can get to it), putting out videos, tweeting, blogging, updating their Facebook pages more than a few times a day. Consumers are rewarding the good stuff by passing it along, and in doing so, they pass bits of the brand along with it. Companies and consumers are talking to each other beyond the call centers and points of sale for the first time in history. Real, authentic one-to-one and one-to-many communication is making relationships less transactional, and more like real relationships.

Suddenly, an idea that had applied mostly to commodities and luxury items applies to everyone. That idea? The experience you build around your product is often more important than the physical product itself. People are increasingly buying physical things due to the experiences they associate with them because the experiences that surround—but aren’t contingent on—product ownership are more frequent, accessible, and fulfilling. Consumers can get value, for example, out of reading Kate Spade’s excellent Behind the Curtain blog whether or not they’re shopping for or own any Kate Spade handbags.

Physical ownership no longer has a monopoly on meaningful experience. It’s an extension of that experience, the highest and best version of a brand. The act of purchase is being transformed from one of the only ways to access a product or meaningful brand experience, to the step consumers take to unlock the full or best experience.

Every brand is now in the experience business.

Image Credit: Shutterstock

Facebook launched Developers Live Wednesday, a new way for developers to stay on top of everything Facebook.

An extension of Facebook’s existing developer’s site, Facebook says the new live portion of the site will be a “central place to learn about the latest tools and to get access to product manager and engineers who created them.”

The curated video channel will include live as well as recorded broadcasts, often with an interactive element for developers to get questions answered by Facebook staff. Videos on growing your mobile app and Graph Search have already been added to the site’s video library.

The first live event, What Developers Need to Know in 2013, will be held Feb. 19 at 10:30 a.m. PST/1:30 p.m. EST. Hosted by Doug Purdy, Facebook’s director of platform product, mobile, web, and gaming developers will hear first hand what the social network believes they should be thinking about this year. He will also answer developer’s questions.

Developers can RSVP for the event on Facebook.

Photo by Mashable, Emily Price

Facebook hit a billion users! Twitter is the new digital water cooler! Youtube is the future of TV! Ok, you get it right? Social media is transformative. So what? Every business that thinks about customer engagement through a technological lens will miss the very thing that will keep them in business for the long-term—the impact of technology on society and behavior and how it opens up new touch points and changes expectations as a result.

Depending on your business, you may or may not already have someone dedicated to your social media strategy. Whether it is aligning with your current business objectives and priorities is a different article. The focus for our time together right now is on how you will compete for the future of attention, wherever attention is focused. All signs at the moment point to mobile as the future of engagement and commerce as smartphones and tablets become the lens for how consumers see the digital and virtual worlds.

At the end of 2011, the U.S. alone was home to more than 100 million smart phone users. By 2014, 90 million people will use tablets in the U.S., which will represent 36% of the overall Internet population. Why is this important to your business? Regardless of size, the state of mobile now insists that you think through a dedicated experience for customer engagement and commerce alike.

For years, web designers would not only develop sites, but also test their aesthetics and functionality in multiple browsers using the most common operating systems. Additionally, user testing ensured that the desired click paths and outcomes were optimized. No site can truly launch until it performs as designed for the masses. As any designer will tell you, if the click path breaks down or introduces friction, visitor frustration and abandonment isn’t far behind.

Similar to the Web, mobile is now a dedicated channel that represents a means to an end. Or said another way, mobile has become an exclusive experience rather than a bridge between people and information on the traditional or desktop web. It is still largely assumed that people on mobile devices represent the minority of web users and thus require less focus and resources than those who use desktop or laptop PCs. But with the proliferation of smart phones and tablets, the balance is shifting. The question is; have you revisited your web and mobile strategies to meet the needs and expectations of your connected customers?

Let’s take Facebook as an example. The company faces a serious dilemma as its mobile site m.facebook.com, and its dedicated app for iOS, Android, Microsoft, and Blackberry, rival its classic website Facebook.com. In May 2012, comScore reported that for the first time, mobile users in the U.S. spent more time in Facebook than those using desktops and laptops, 441 minutes vs. 391 per month. While the company has designed successful mobile products to deliver optimized, on-the-go experiences for the small screens, it has not found a viable business model to monetize this profound shift. Facebook makes the lion share of its billion-dollar revenue by serving four to seven ads at a time on the desktop. On the mobile, it only presents a few per day in its micro news feed. If a tech-savvy company such as Facebook faces this quandary, chances are, you will as well.

In a mobile economy, apps become the currency of a new information exchange. One of the most fascinating and least understood aspects of apps is that they create a contained experience that essentially is its own Internet. Everything your customer needs or could possibly need should be included in the app. And those mobile browsers that need to hit the traditional web, visitors will expect to see a page optimized for the smaller screen. Think about it for a moment. How many times have you tried to hit a site from your phone or tablet only to quit in frustration when the site would not load correctly on your screen? You may or may not choose or remember to visit that site later and that’s just one example of how designing for experiences is as much a part of form and function as it is about platform-centricity.

That ‘s the point. Customer behavior is evolving. Technology is evolving. Is your digital strategy evolving? Is it considering shifts in attention, activity, and expectations and designing new experiences to react and lead accordingly?

The time is now to answer these questions and more…

Who on your team is thinking about designing mobile experiences? How is mobile tied to the overall digital strategy? How is social and mobile complementing your web strategy? More importantly, how are people connecting or attempting to connect with you and how would they define the experience?

Answering these questions will help you design for tomorrow’s digital strategy right now. The future of online experiences is distributed, but it is also integrated in its ability to tell your story while delivering exceptional experiences optimized for each channel. Like the classic web and social media, mobile is just one of the many channels that requires a dedicated approach. And, as we’re learning, mobile will become one of the most if not the most important channel for customer engagement.

Voting wasn’t the only way millions of Americans participated in the 2012 presidential election. Coverage by major networks and cable channels garnered legions of social media mentions throughout election week.

But even though 14 total broadcast stations and cable news networks raked in about 1.5 million social reactions each, music truly ruled the week. The single program with the most activity on social media was the MTV Europe Music Awards on MTV2, which earned more than 5.5 million mentions. By contrast, CNN had the most socially active audience during its election coverage, but at just less than 2 million posts, it didn’t come close to touching the star-studded awards show, which featured Taylor Swift, Justin Bieber and viral superstar Psy.

And as the second season of The X Factor nears its end, FOX’s vocal competition showed it can still draw attention and participation from its audience. The X Factor registered more than 4 million mentions in its penultimate week, an uptick of 50% over the week before. FOX announced in October that the successful show will air a third season in 2013.

The data is courtesy of Trendrr, which measures social media activity related to specific television shows (e.g. mentions, likes, check-ins) across Twitter, Facebook, GetGlue and Viggle. To see daily rankings, check out Trendrr.TV.

Image courtesy of iStockphoto, subjug

It seems like law enforcement officials have always had sort of a rough time of things, probably from the very beginning of the profession. Most people tend to have an automatic reaction to seeing or interacting with police, and the general reaction usually tends to fall along the lines of either fear or anger. This, of course, makes the law officer’s job far more difficult as they try to deal with people who are doing their best to either lie to the police or just outright elude them.

While these problems that face law enforcement will likely never be solved entirely, police officers now have a powerful new ally in dealing with those suspected of criminal activity: social media.

It would seem like basic knowledge (and really just common sense) that if you’re going to do something that would be considered illegal where you live, you shouldn’t post it on your Facebook page for anyone to see. It should really be that simple, logically. A staggering amount of police officers and law enforcement agencies, though, are now using social media to get pertinent information on suspected criminals, because they and their friends talk and post openly about it on social sites. Really.

Today’s infographic from PoliceOne.com outlines the growing use of social media as a tool for officers to do their jobs more efficiently. More than 70% of law enforcement departments throughout the U.S. frequently use social media as a tool, including agencies on the Federal, State, and Local levels.

For more information on the growing social media trend among our nation’s law enforcement refer to the infographic below and be sure to share your point of view in the comments. [Via]

Miles Fisher may not be a household name, but chances are, you may have already seen his work. Perhaps you’ve seen his Tom Cruise spoof in Superhero movie or the clip that’s still making the rounds on the Web. Or maybe you’ve seen his clever rendition of “This Must be the Place” by the Talking Heads shots as a video homage to American Psycho.

While many hopeful souls move to Hollywood with dreams of getting discovered and becoming the next “it” person, Miles Fisher had another idea. His plan was simple, but far more complex. His goal was to make Hollywood come to him. Viral hit after Viral hit, Fisher earned the attention of TV executives, movie producers while also build a loyal community along the way.

In just the past few years alone, Fisher has appeared on Gossip Girl, Mad Men and also earned roles in J. Edgar and Final Destination 5. It was Final Destination 5 where Fisher was given a unique opportunity to create one of his trademark videos as a social marketing vehicle for the movie. He recorded “New Romance” as a parody to the movie but set in a perfect recreation of the popular late 80s early 90s television series Saved By The Bell.

I’ve followed Miles work over the years and while in Los Angeles, I invited him to the Revolution set to share his vision for the future of social production and how it differs from traditional media development. More importantly, we review how to bring the two together to inspire a new genre of engaging and shareable content production and marketing.

Great content = engaging + discoverable
Great social content = engaging + discoverable + shareable

Guest point by Eric Schwartzman (@ericschwartzman) on why he believes the Social Media Policy at the 2012 London Olympics failed

First off, social media could have at least partially erased the advantage that some state-sponsored “full-time amateur athletes” from Eastern Bloc countries enjoy over self-financed amateurs from Western countries. But unfortunately the social media gag order by the IOC neutered that chance by restricting athletes from sharing posts that mention their sponsors on Facebook, Twitter, or anywhere else online. Here’s the clause:

“Participants and other accredited persons are not permitted to promote any brand, product or service within a posting, blog or tweet…” [PDF]

Since state-funded athletes don’t need to raise money from private enterprise to support their Olympic bids, social media could have given those who do a way to rally funds.

The financial pressure on US Olympians is no joke. The parents of Gabby Douglas and Ryan Lochte both filed for bankruptcy recently, crushed under the immense financial sacrifice it took to get their children to the Olympic Games. Recognizing the contributions of their sponsors via social media might have offered some relief. But Rule 40 erased that possibility.

The Track & Field Athletes Association, Olympians and fans have been protesting the policy by including the hastags #rule40 and #WeDemandChange in their tweets. Above is an image Olympic medalist Dawn Harper tweeted to protest the gag order.

What’s backwards is the premise of the rule, which assumes that if athletes use social media to promote their own sponsors, official Olympic sponsors and rights holding broadcasters will lose. This is second reason the effort failed. It assumed that the media landscape is a zero sum game and that the absence of unofficial sponsors in social media would be a gain for official sponsors in mainstream media.

But as we seen, social media drives traffic to owned media, increasing the number of eyeballs broadcasters have to sell to paid media.

As veteran reporter Suzanne Vranica wrote in a story about the impact of social media on ratings:

“There have been plenty of negative hashtags assigned to NBC’s Olympics coverage on Twitter, including #NBCFail and #NBCStinks. But on Madison Avenue the hashtag for this Olympics so far is more like: #NBC$$$$.”

The take away is this. Social media doesn’t replace mainstream media. It drives mind share. More mind share equals more viewers. And more viewers means more value for official sponsors and broadcasters. What the IOC failed to appreciate is that tweets, blogs and mobile videos don’t cannibalize prime time viewership. They complement it.

To be fair, the IOC’s social media policy is certainly no anomaly. According to the National Labor Relations Board, most social media policies in the US are unlawful. Rule 40 is just one of many shortsighted gaffes that digitally illiterate gatekeepers from a bygone era have concocted to try and police the digital world by analog standards. Which brings me to the third, and final reason the social media policy at the London Olympics failed.

In the US, we enjoy freedom of speech. When organizations restrict that freedom they provoke real hate, and that hatred severely tarnish their brand. Social media policies govern personal expression and many regard personal expression as a natural right.

If organizations are seen as depriving individuals of what they consider to be their inalienable rights, such as the right to improve their working conditions or the right to bargain collectively, those same organizations are seen as unjust and their reputations suffer, which is the case for the IOC.

To sum it up, Rule 40 not only fumbled the chance to level the playing field for all Olympians, it skirted a ratings gain and stained the reputation of the International Olympic Organizing Committee. They protected themselves in the court of law and lost in the court of public opinion.

But it didn’t have to be a win-lose scenario. They could have had their cake and ate it too. If you’d like to learn how to develop practical, win-win social media guidelines by which your employees can conduct responsible, constructive social media engagement in both official and unofficial capacities, here’s a half price link good until the Closing Ceremonies for the first 50 sign-ups to take my online course on social media policy development.

These days, we’re running fast…sometimes too fast. Our social networks keep us connected, but in some ways they’re also pulling us away from our center. Our social streams feed us information about our friends, family, events and even the latest viral videos or trends, but the currents too can overwhelm us.

In a time when multitasking is just a way of life and communication is always on, I often wonder how distorted our perspective becomes until we realize clarity is paramount to productivity. Think about it for a moment. We expect immediate responses to our texts, emails, and DMs yet we grumble at having too many messages to which we need to read and respond. We may in fact be our own worst enemy not the technology we often blame. For every message you send, it seems that in an electronic game of hot potato, two always return. Connectedness comes at a very real human cost.

As we stray away from our comfort zone, we by default discover comfort by creating a new center. But that center requires consideration now and over time to ensure that we’re not only centered, but also moving along a path that takes us in a desirable direction. Seeking balance is more important than we might realize. Finding it may prove elusive for many, but pursuing balance and tracking toward a chosen destination is essential.

I spent some time with good friend Esteban Contreras where we discussed of course the latest books and my research at Altimeter Group. But, I also took it as a moment to reflect on the balance between professional and personal aspirations. I wanted to share the conversation with you here…

Esteban Contreras: Your book Engage further established you as a thought leader. What’s the story behind that book?

Brian Solis: Believe it or not, Engage has an interesting back story behind it… one that I rarely tell.

In 2007, I published the original Social Media Manifesto online to show exactly how businesses would benefit from strategic social media initiatives. It was huge.

But my first best-selling book was actually Putting the Public Back in Public Relations with Dierdre Breakenridge. We set out to show businesses how important the role of the public would become in marketing, advertising and customer service. I was about to tackle writing the follow up to the book, but noticed something in the process of promoting the last book…brands were embracing social media in a rather anti-social manner. They were using new tools to market in old ways. It was time to show businesses that social media was about meaningful and beneficial engagement on both sides.

I brought the idea to a good friend of mine and was given the green light to immediately begin writing it. However, it was written under a different title and also featured a different cover. The book was originally called The Social Media Manifesto. At the 11th hour, I changed my mind. I wanted the book to be less about social media and more about engagement where social media became the channel for building relationships, gaining insights, and fostering loyalty and advocacy. Of course, I addressed commerce and ROI as well, but I did so in a way that aligned business objectives with customer expectations. This lead to an entirely new name, cover, and also to the inclusion of Ashton Kutcher for the book’s foreword.

Social Media Manifesto: Original cover design

Another side story about the book is that it actually exists in two unique forms. The first edition was big. It’s size and density neared text book status. That was its goal however, to become the reference manual for social strategists. When it came time to publish the book in paperback form, I was asked if I wanted to make any changes. The publisher probably had a few updates in mind, but instead I took the opportunity to completely revise the book. I cut chapters, I cut blocks of text, I rewrote sentences and I added new experiences and lessons learned. The “revised and updated” edition is now commonly referred to as Engage 2 (note, not 2.0).

EC: The End of Business As Usual, has also been a great success. Do you see yourself following up with a fourth book at this point?

Solis: You never know.

The End of Business as Usual is an important book and I will support it for years to come. It’s not a book about social media. It’s a book for business executives to see how consumer behavior is changing, how technology impacts decision making, and how the rise of connected consumerism will impact the bottom line. Executives don’t care about Facebook or Twitter or smartphones for that matter. They care about objectives and meeting or exceeding them. To engage the connected customer requires a different approach.

Businesses must become adaptive in order to survive what I call Digital Darwinism, the phenomenon where evolution of society and technology evolve faster than the ability to adapt. Businesses are and will continue to fall because they focus on optimization, efficiencies, profits, and not on innovation and transformation to compete for tomorrow’s customer. This is a message that’s more important than ever before and this book shows executives how to recognize new opportunities and lead new and lucrative business strategies from the top down.

It’s also written for new media and social strategists who are fed up with the fear and skepticism that deflates their ballooning ideas. For everyone that asks them about ROI, the answer should be, “here, read this book.”

EC: Tell us about your experience at Altimeter Group and your particular role as Principal.

Solis: My work at Altimeter Group is both rewarding and eye-opening. I often say that we cannot possibly become “gurus” or experts of any medium that evolves faster than the ability to master it. I work with business executives and social strategists to bridge the gap between business objectives and social media strategies. Once the data is collected and analyzed, once internal conversations are transcribed and dissected, you start to see opportunities to bring people, departments, and thinking together. The work then becomes about recognizing new opportunities, direction, and the change necessary to create alignment toward new directions.

The research that we do helps us capture a state of “what is” and when combined with experience and the vision of the other analysts in the firm, you can start to chart a map to what “should be.”

EC: Beyond your work at Altimeter, you continue to be an avid blogger, content producer, speaker and event organizer. What would you say is the secret to maintaining balance in life?

Solis: The strive for balance is a journey and not a destination. Balance is less like spinning plates and more like running your finger around the rim of partially filled crystal bowls with varying depths of liquids. Each singing bowl makes a unique sound and as a result, music to “one’s” ears. When we think about the spinning plate metaphor, we think about how our quest for balance affects those around us as well as our pursuit to keep everything spinning simultaneously without falling and breaking. When you think about the bowls, you make music, the music you like, by bringing together different sounds. And it’s different every time. The point is, balance is a state of what’s important to you and those around you in the moment.