08 May
0Comments

How To Get Middle Managers To Support Flexible Work

This blog is written by a member of our expert blogging community and expresses that expert’s views alone.

Last week I attended a fascinating forum on paid family leave at the Ford Foundation. As is often the case in any discussion about the demands of work and family, the need for work flexibility was front and center, with the primary challenge being, “How do we get middle managers to support it?”

Middle-manager support can be the difference between success and failure of a work flexibility strategy and, yet, it remains elusive. The advice on how to solve the problem ranges from “Put the policy in place. Tell managers this is the way it is. Reward those who do it and punish those that don’t,” to “You can’t lead a horse to water. I guess you need to wait for the dinosaurs to die off sigh.”

In my experience, a top-down policy and an ultimatum will fail. It only creates more resistance. And waiting for a generation of managers to leave is not only inefficient, but it unnecessarily leaves money on the table as the organization and its people miss out on the benefits of flexible work.

Over the years, we’ve succeeded in getting even some of the most skeptical middle managers on board the work flexibility train. But it requires a larger upfront commitment of resources (e.g. time, money, and people) than it takes to write a policy or rely on attrition. However, the return on that investment is a group of middle managers who not only accept work flexibility but understand how to use it as a powerful tool to run their business.

Here are five the ways we’ve gotten middle managers to support flexible work:

Ask middle managers to help articulate the “why” or business case for work flexibility in your organization, and then let them participate in determining what that flexibility will look like.   Interview middle managers–the supporters of flexibility as well as the naysayers. Ask them why they think it is or is not important to be more flexible in the way work is done. Encourage them to tell you how it will solve their business challenges. Gather groups of managers and employees together to expand this shared vision they’ve created. At the end of the process, people feel invested in this approach to flexible work that they developed themselves, bottom up and top down.

Allow middle managers to freely express the “prices” they fear they will pay, while also helping them to focus on the payoffs of work flexibility.  I love naysayers. When I am consulting to a group of managers about work flexibility and one of them has the courage to say, “Yeah, but I’m going to be left doing more work,” I want to hug them. They are articulating one of the very real fears many of the middle managers have about changing the way work is done. When you give middle managers a chance to share those concerns freely, they are able to move beyond them. They start to see the long list of benefits from having a more flexible approach to work. But if they can’t, they get stuck behind the fears.

Make sure that work flexibility in the organization is built on a partnership model where employees have as much responsibility for the success of it as the managers do.  Too many organizations put the responsibility for all aspects of work flexibility on the middle manager. They are expected to figure out what will work for the employee, how it will be managed day-to-day, and how the work will get done. No wonder managers don’t support it! When work flexibility is a partnership between the employee and the manager, the employee takes the lead and presents a plan outlining the type of flexible work that meets their needs and the needs of the business. The employee works with the manager to ensure their job is getting done. And, if the flexibility is not succeeding, they figure out a solution together, or they agree to end it. This is a much more appealing approach. Unfortunately, very few businesses prepare their employees and middle managers to make this type of partnership succeed.

Acknowledge that middle managers are people, too, who are increasingly under pressure to deliver more with less.  Middle managers have lives outside of work as well, and might also enjoy greater flexibility to manage his or her work/life fit. Also, the pressure to achieve quarterly goals must be acknowledged in the discussion. To ignore that pressure causes the idea of flexibility to lose credibility with middle managers.

Establish the expectation, at the beginning, that any issues related to work flexibility that cause the group not to meet its goals will be resolved by everyone, not just the manager.  For example, a manager finds that having two people in the group teleworking from home on the same day causes difficulty with customer coverage. That manager would call the group together and ask them to help her come up with a way to solve the problem. She wouldn’t be expected to take it upon herself to make it work.

As long as we make middle managers solely responsible for the success of something that they don’t help create, that doesn’t acknowledge their realities, and that they don’t fully understand, flexible work will continue to hit the roadblock of their resistance and fail.

What have you found works to get middle managers to support a more flexible approach to how, when, and where work is done?

Image: Flickr user smcgee

Via Fast Company: http://www.fastcompany.com

30 January
0Comments

Email: Undead, Now Mutating

Many of us live in our inboxes; for all intents and purposes, our Gmail is our homepage. And yet for all the email junkies out there, there are at the same time people and businesses who are saying that email is dead or dying, a relic of an era before social networks. The future of communication may lie somewhere in the middle. Fiesta.cc, a service that helps you manage group mailing lists, launches a major update this week that in some ways envisions a melding of email and social networking.

“Those lines are becoming blurred, by the day,” Fiesta’s CEO, Michael Dirolf (inset), tells Fast Company. “And to me there’s no reason why they should be distinct.” Fiesta hopes to occupy that sweet spot in the middle by revolutionizing that least sexy of communications tools: the email listserv.

Before getting into the details of Fiesta’s update, let’s discuss what it’s been for the past 10 months or so that it’s been operational. Fiesta basically streamlines and simplifies the creation of email groups. Think about how you currently communicate with groups you’re a member of. If you want to email the group, you probably search your inbox for one of the members, find an old email chain with the whole group attached, hit reply-all, and change the subject heading. You could, of course, start a Google Group, but many people don’t feel like taking that extra step.

Fiesta’s insight is that you should be able to instantly create and name an email group from within your new message itself. Fiesta treats the cc field of email as a command line: write an email to your whole soccer team, and then cc something like “soccer@fiesta.cc.” Fiesta remembers this group, and from here on out you can just send to “soccer@fiesta.cc” (Fiesta is smart enough to know that your soccer@fiesta.cc is different from any number of others). All it cost you to set up that group was adding a cc line, and now you’re good to go.

In a nod toward a future in which email and social networks converge, Fiesta this week launched a service wherein all group emails are also backed up on the web, cleaned up and parsed into threads for easy perusal. An example of the layout is here. Each of those messages originated from an email. Dirolf calls these “private social networks powered directly from the inbox.”

Once email and social networking become hybridized in this way, says Dirolf, new forms of innovation become possible. Fiesta (currently a two-person team incubated by Dogpatch Labs in New York) is experimenting, for instance, with labeling messages in such a way that essential ones would get pushed to your inbox, while trash talk and chatter would stay online for you to skim (or not) at your leisure.

Fiesta is focused on scaling right now, not making money, says Dirolf. In the long term, he sees “charging for our
white-labeled service” and “premium subscriptions with additional
features” as possible business models.

As Mark Twain would have said of email, had he had it: Its death has been greatly exaggerated. “To me, what’s much more likely than email disappearing,” says Dirolf, “is email evolving.”

Image: Flickr user Steve Johnson

Via Fast Company: http://www.fastcompany.com

16 December
0Comments

Boeing 787 Sets Round-the-World Record

It’s been a busy week for Boeing 787 pilots, who kicked off a world tour in one Dreamliner and circumnavigated the globe in record time flying another.

To bolster the Dreamliner’s reputation, Boeing is sending the refurbished ZA003 flight test airplane on a six-month global tour that started in China and stops next in the Middle East and Africa. Cooler still, a second test airplane, ZA006, went around the world this week in less than 43 hours.

ZA006 departed Boeing Field in Seattle at 11:02 a.m. Tuesday and landed in Dhaka, Bangladesh, setting a distance record for its weight class. The 10,337-mile flight was the first leg of ZA006′s journey.

The plane stayed in Dhaka for two hours to refuel before the 13 people aboard took off for home. After another 9,734 miles, the flight landed at Boeing Field 42 hours and 27 minutes after leaving Seattle.

The trip netted two records. The first was absolute distance for an airplane in the 440,000- to 550,000-pound weight class. Boeing broke a record the Airbus A330 set nine years ago. The second record was for the shortest time around the world in the same weight class. Granted, ZA006 was the first plane in its weight class to attempt the record, so it literally was no contest.

Boeing recently sent the first 787 Dreamliner, airframe ZA001, into retirement. It is expected to eventually land in a museum.

Boeing has delivered two 787s to All Nippon Airways and the airplanes are currently flying passengers on domestic routes within Japan. International 787 flights are expected to begin early in the new year.

Photo: Boeing

 

Via Wired Autopia: http://www.wired.com/autopia/

24 January
0Comments

Engadget reviews the YikeBike

Full Review: http://www.engadget.com/2011/01/18/yikebike-review/ Want to meet a bunch of random strangers everywhere you go? Start riding around on a neon green electric bicycle that looks like nothing this world has seen before, something tossed out of a passing UFO that some New Zealand shepherd found glowing slightly as it rested in the middle of a smoking crater. This $3,595 electric bicycle with a 15mph top speed and six mile range does come from New Zealand, but the YikeBike is very much a product of human ingenuity, or so creator Grant Ryan claims, but that doesn’t stop it from giving us a riding experience that is nothing short of other-worldly. Unfortunately, that doesn’t necessarily equate to a entirely perfect experience.

24 September
0Comments

Cost reduction for high-end markets

If you sell at the top of the market (luxury travel, services to Fortune 500 companies, financial services for the wealthy…) you might be tempted to figure out ways to cut costs and become more efficient.

After all, if you save a dollar, you make a dollar, without even getting a new customer.

Resist.

The goal shouldn’t be to reduce costs. It should be to increase them.

That voice mail service that saves you $30,000 a year in receptionist costs–it also makes you much more similar to a competitor that is more efficiently serving the middle of the market.

Go through all the ways you serve your customers and make them more expensive to execute, not less. Your loyalty and your market share will both grow. People who can afford to pay for service often choose to pay for service.

By Seth Godin: http://sethgodin.typepad.com/

21 September
2Comments

Food Network Subliminal Advertising?

An episode of Iron Chef where the screen quickly blink red. A few seconds later I start thinking, “Was that the McDonalds logo…?” Thanks to the magic of my Dish Network DVR, I rewind, and put it in to slow motion. Sure enough, it IS the McDonals logo. Is Food Network allowing McDonalds and other brands to run subliminal advertisements in the middle of their programming? Or a technical mistake? You decide!

16 August
0Comments

Might Toilets Be Placed Anywhere in The Home?

Cartoonists have a crazy streak. They can’t help themselves; it’s how they are made. As a cartoonist-inventor, I sometimes cannot resist the temptation to illustrate a concept even while knowing it is crazy, stupid or at least poorly conceived.  For instance, I have invented silly toilets solely to keep myself amused. I have also spent time pondering whether there might be non-traditional locations within the home where a toilet might be placed. Is it merely for reasons of tradition that toilets are consigned to bathrooms? Could toilets be placed in hallways, in dining rooms, or in the middle of the living room? Why not outhouse-like facilities (of modern design) on the porch, deck, or in the garden?

There are likely many good reasons for not locating a toilet in the middle of a kitchen. I understand that. But why not locate a toilet inside a shower stall? In fact, I can imagine extreme situations where water and space are so scarce, as on a submarine, where toilets might be incorporated into showers. But admittedly that is not the case in a home or apartment. But to see what it might look like, I drew a toilet inside a shower and I succeeded in amusing myself. I admit the concept is somewhat disgusting and disturbing given that dampness is the perfect medium for the spread of disease, contamination, smells, and so forth. I will give my idea an F for practicality but an A for whimsy.

Where else in a home might a toilet be placed? In 1983, I proposed The Living Bathroom, a space-saving concept for small apartments and cabins. I like my cute and clever execution of the idea, though I worry that the issue of odors was not addressed.

In 2007 I revisited my Living Bathroom concept, making it more stylish and adding a chimney. The chimney contains a built-in fan that sucks vapors from the toilet toward a roof vent.  Both the chimney and the toilet come in polished stainless steel and look very modern. Note how the Toilet Concealment Chair slips over the toilet. It rolls forward on wheels when there is urgent need to use the toilet.

I have also pondered the practicality of freestanding toilet cabinets or closets. A Toilet Cabinet might be placed anywhere, assuming plumbing connections could be attached from below. In this design floor drains are shown.  Optional toilet seat heights are offered, allowing the user to select between the thin (standard) and thick (elder) seat lid. The weakness in this design is the lack of a fresh air vent. I do not, by the way, consider the claustrophobia-inducing design objectionable though some users might.

This month I revisited my earlier designs for the Living Bathroom and created a modified concept that offers a vent pipe and a mini-sink. The entire unit fits stylishly in the middle of a living room. I can’t see many flaws in this design, though an objection might be that there are noises attendant with toilet use. The noises I refer to are not just those made while flushing or washing one’s hands. Music or white noise could be broadcast out to the living area while the bathroom is in use. The masking sound would commence at the moment the “occupied” latch is set in place.

If there are good arguments for why the toilet should remain where it belongs – in the bathroom – are there ways of integrating it into the design of the other typical bathroom furnishings? The studies above show some possibilities. Notice how these designs, though seamlessly integrated, seem to conflict with a person’s need for privacy and modesty!

Yet modesty is such an outmoded concept. Is anyone modest anymore?  Do TV programs, movies, magazines or newspapers show concern for adhering to old standards of modesty? No! Perhaps the time has arrived for promoting my Duplex Toilet for home use. Think of the advantages of a Duplex Toilet. Consider the high cost of adding an extra bathroom to the home and how much space is saved within the home by these designs!

Of course, there might be some issues initially with use of the Duplex Toilet because of ingrained habits of personal modesty. There might be problems between a brother and a sister who just aren’t comfortable being in the bathroom at the same time.  But looking far into the future, I can imagine the Duplex Toilet becoming popular. It could even contribute to a melting of a present-day taboo against communal toilet use. Admittedly, just as swimmers frolicked modestly at public beaches in the 1890s while nearly fully clothed, there might be a step in the acceptance of the Duplex Toilet when users will feel the need to don a concealing, tarp-like covering over their knees, allowing them to modestly hide their bare legs, dropped underpants and trousers.  Eventually, however, no one will feel the need to use the draping accessory! There will be Duplex Toilets in your future, and you read this prediction first in Neatorama!

Visit Steven M. Johnson at his website.

Valve Interactive
An online marketing and design agency in Portland Oregon