'Social Marketing'

06 March
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The State of the Twittersphere 2010

Original Artwork by @Natasha

The state and future of Twitter is passionately debated as users and industry pundits explore whether or not the platform and the relationships that connect one another are in danger of slowing or worse, regressing. Over the last year, Twitter experienced its most phenomenal growth to date, fueled by the adoption of the communication network by highly visible and influential personalities that attracted legions of new users to establish one-to-many and ultimately many-to-many connections. But, then the meteoric ascent practically leveled-off…

HubSpot released a new report that captures the state of the Twitterverse, opening a window that instantly transforms speculation into analysis and setting the stage for informed discourse and exploration.

According to the report, Twitter’s user growth peaked at 13% in March 2009 falling to just 3.5% in October 2009. And while this is the most recent date for which HubSpot has access, it is revealing nonetheless.

The steep decline, as I’ve said many times, has less to do with exposure and more to do with the initial Twitter experience for prospective users. Millions upon millions of new prospects are introduced to Twitter everyday by brands and media properties who place Twitter center stage in broadcast, print, and in person.

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Once they arrive at Twitter, there’s very little instruction or incentive to take the steps to not only create an account, but also adopt it as a form of daily or even weekly communication.

Although user adoption is slowing, existing users appear more engaged. According to the report, the average user is following a greater number of people and earning a greater reach through an increased number of followers. Existing users are also posting more content.

Once engaged in Twitter, the seduction of response, by a stranger or someone we know, combined with the allure of popularity is enticing and intoxicating. Many people fall victim to its addictive qualities as you are rewarded with feedback, connections, and presence through engagement. As such, Twitter is a rich network of opportunity to increase stature as measured through online social capital. Experienced users realize that the value of participatory media is powered by so much more than just simple tweets or conversations.

Paying it forward, reciprocity, and recognition are the investments we make in earning attention and awareness for the value we bring to the table.

When we realize that Twitter is far more than a tool to enliven self-actualization, “I Tweet therefore I am,” we uncork the essence of who we are today and who we wish to become tomorrow. As such, we embrace nuances of self-branding by presenting ourselves through bios, locations, and outbound profile links. Users are making the connection that they can define and shape the experience of those who clickthrough to their profile in order to better present the persona they wish rather than the personality left open to interpretation and perception.

Social Media is making this world a much smaller place, linking us through the words we place into action and the topics, interests and passions we share. We’re forging highly focused and expansive networks that engender opportunities for collaboration, education, and entertainment and as a result, we’re finding comfort outside of our comfort zones. We are now citizens of international provinces where we establish the governance and culture and set the course for our new found freedom.

Relationships are seemingly evolving into relations, where we invest in connections of those we know and also wish to know. However, while many users maintain following and follower networks numbering in the thousands, 82% of Twitter users maintain a network of less than 100 followers and 91% follow less than 100 people.

The Twitterverse is a living and breathing ecosystem that moves and adapts to current events and the moments of opportunity when someone is prone to sharing, responding, or viewing the activity of their friends and contacts. Dan Zarrella and I previously discussed the art and science of retweets, and in this report, HubSpot examined user characteristics and patterns of use.

What, when, and how we share, read, and bookmark tweets is governed by what I call the attention aperture. Our attention aperture opens and closes to match our daily regiment. We are only susceptible to learning at different times than we are to sharing. And through the analysis of the greater collective, we can observe patterns in this activity.

HubSpot observed that Thursday and Friday are among the most active days on Twitter, with each accounting for 16% of total tweets. Furthermore, 10 – 11 p.m. is the busiest hour on Twitter, accounting for 4.8% of the tweets in an average day.

HubSpot also documented the distribution of Tweets per day to get an idea of when people are updating their status, but also most likely, ready to be introduced to new, relevant content.

In the report published in collaboration with Dan Zarrella, we observed that Monday and Friday were among the greatest opportunities for retweeting as those windows represented ideal time frames for when the attention aperture was wide open.

Believe it or not, I’m often asked, “what’s the secret to retweets.” People are often introduced to formulas and methodologies that are questionable at best, but presented otherwise. My response is direct and honest, “say something worthy of retweeting.” And for good measure, I always throw in, “120 is the new 140. If you leave room at the end of your tweet for @username and potential commentary, you make it effortless for someone to RT you.”

Billions of Tweets Now Served

According to the data, it appears that the growth of Twitter is indeed leveling. However, existing usage is only skyrocketing among the core group of users who didn’t necessarily need Twitter to tell them how to get value out of ongoing engagement. According to recent research conducted by Pingdom, Twitter is serving more than 40 million tweets per day.

Most notably, on January 12th, 2010, Twitter co-founder Evan Williams published a Tweet that marked the company’s busiest day…

Across all metrics that matter, yesterday was Twitter’s highest-usage day ever. (And today will be bigger.)

In reviewing the astronomical rise of Tweets published by existing users, we see that Twitter is now serving more than one billion tweets per month – crossing over for the first time in December 2009.

From January 2009 to January 2010, the growth is practically blinding. Tweets, in just one year, ballooned 16x.

In the last three months, Twitter experienced month-to-month growth close to 17%.

November 16.8%

December 16.6%

January 16.9%

Pingdom estimates that Twitter will process around 1.4 billion tweets as soon as February 2010.

50,000,000 Tweets Per Day

We can’t help but feel like we’re running on a perpetual treadmill of rapid evolution courtesy of the blurring pace at which the real-time is Web is accelerating. When reviewing the recent Pingdom data, the first thing that comes to mind is, that was then, this is now.

Why?

In February, Twitter added its data to the mix revealing the magnitude and velocity of tweets. As of today, more than 50 million tweets are published in the statusphere, not to mention the distribution and syndication of those tweets across multiple social networks. According to the Twitter team, that’s an average of 600 tweets per second.

For perspective, in 2007, Twitter hosted 5,000 tweets per day. In 2008, the number climbed to 300,000 per day. In 2009, Twitter was publishing an astounding 2.5 million per day and over the course of the year, it soared to 35 million, up 1,400%

Folks were tweeting 5,000 times a day in 2007. By 2008, that number was 300,000, and by 2009 it had grown to 2.5 million per day. Tweets grew 1,400% last year to 35 million per day. Today, we are seeing 50 million tweets per day—that’s an average of 600 tweets per second.

The state of the Twitterverse or the Twittersphere if you will, has less to do with what “is” and more to do with what’s possible. I’m focusing my time on the latter. However, it takes Twitter, as a technology and as a business, to realize that what it is and what it wants to be, is distanced only by the actions it takes today. Meaning, the user experience starts upon the initial visit to Twitter.com and it continues long after registration. There’s much to be done – especially as Twitter has yet to truly demonstrate its value as an independent network for the masses.

I Tweet, therefore I am…part of a larger movement to expand awareness, literacy and connections that escalate causes and conversations that are greater than, but still complement, my purpose for engaging online.

Connect with Brian Solis: Twitter, LinkedIn, Tumblr, Google Buzz, Facebook

06 March
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Social Capital: The Currency of the Social Economy

The convention for creating financial opportunities is evolving and changing the way we seed prospects, promote our expertise and prowess, and connect with those who can help us learn and advance through the facilitation of strategic and mutually beneficial alliances.

Digital capitalization is laying a foundation for expanding the need to cultivate and participate, not only in the real world, but also in the online networks and communities that can benefit us personally and professionally.

In an era of democratized publishing and equalized influence, it can be said that engagement and participation are a new, powerful and effective form of “un” marketing. At the very least, this is an epoch of empathy.

Social capital is a strong ally, an elite catalyst for lucrative relationships, and now a metric for qualification, consideration and ultimately success (however you define it). This is a state of human economics that is thoroughly discussed in Tara Hunt’s book, The Whuffie Factor. Our “Whuffie” or social capital and intellectual assets are defined by both online and real world conduct and its “balance sheet” is available for anyone with a web browser to review, assess, and analyze.

Reputation, trust, and relationships, are each earned at varying levels, through our action and words. Our interaction reinforces impressions and engenders experiences. As such, our personal and professional brands are essentially reflections of our contributions. In the end, we get out of it, what we invest in it.

By participating in relevant online communities and publishing content that promotes our expertise as it empathizes with those seeking information and direction in a way that literally speaks to them, we begin the process of building and shaping our online reputation, brand, and persona that traverses virtual, augmented, and actual realities. The ideas and wisdom we share and the relationships we forge only fuel its proliferation and stature.

Like any form of capital, Social capital rises and falls with the market and the individual to which it’s governed by the state of the industry and affected by the state of corresponding affairs. As it escalates, however, it unlocks opportunities that are commensurate with the community’s assessment of its value. In the same regard, the community will not support or reward lackluster, opportunistic, also-ran, or hollow engagement in the long term.

Again, social capital is measured by individual value and collective perception.

The Human Algorithm

But trust and reputation are only as valuable as their ability to represent you in your absence. And as in anything online, perception and presence are the focus of proactive programs that enhance the discovery process and steer recognition and stature in your favor.

As search plays an increasingly important role in the investigation process of surfacing qualified candidates and social objects around relevant topics, we quickly become brand managers for our intellectual and personal assets. Our livelihood now pivots on our ability to connect dots between who were are, what we stand for, and the value we offer.

You will be Googled.

You will also be Twittered, Flickrd, YouTubed, Facebooked, and LinkedIn’ed.

While Google is the standard by which all search is measured, those active in defining their presence in traditional search will do so through organic as well as through optimized techniques such as SEO. However, as search becomes social, the role of queries disseminates beyond Google with content sought and channeled directly within Social Networks as well as new breeds of real-time search platforms. As such, prominence is then ascertained by the digital shadows we cast across the traditional and social Web (yes, there is a difference) and also through our investment in driving strategic visibility. Essentially, our brand as defined by our views, opinions, thoughts, observations, and actions, becomes a social object that requires dynamic cultivation and placement.

The Human Algorithm becomes our lifeline to regulated exposure while also providing a foundation for constructing and enhancing our presence directly within the channels where prospects are seeking information.

Social Customer Hierarchy

As social media becomes ubiquitous, businesses will no longer possess the means to effectively scale and sustain participation across all conversations on Twitter, Facebook, blogs, and other online communities. Whether you agree with this or not, brands will face the need to prioritize who they engage based on what I refer to as the Social Customer Hierarchy. The level of influence and authority a customer or prospect holds determines their placement in the chain of preeminence.

Yes, we earn prominence and amass social capital through productive contributions to online societies. In the process, we increase our stature and amplify our voices and it will escalate consumer matters when other traditional means are exhausted. Brandishing this distinction however, erodes value, and over time, ranking and credibility are diminished.

Our online reputation and the activity that contribute to its definition are investments in our social capital. The return on these investments is evident in the opportunities and relationships that ensue and proliferate. Our social graph, the connections we forge and actively nurture, represents a very public testimony. If you’re not actively investing in its significance, you may actually take away from its net worth.

Connect with Brian Solis: Twitter, LinkedIn, Tumblr, Google Buzz, Facebook

Image Credit: Shutterstock

06 March
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Social Media 101

Social Media 101

Should your company be blogging? What’s Twitter going to do for you? Why is Facebook all the rage? I’m happy to report that my new book, Social Media 101 (amazon aff link) is available for purchase.

Here are a few places where you can buy it, should you want it:

Social Media 101 – 800CEORead

Social Media 101 -Amazon

Social Media 101 – Amazon KINDLE edition

Social Media 101 – Barnes & Noble

Social Media 101 – Books-a-Million

Social Media 101 – Borders

(I’ll add more as they come about)

**Audiobook coming soon, but not for a bit. Kindle coming soon, but not for a bit.

Who Should Want This Book?

First off, the book is a collection of information that you might have read about here on chrisbrogan.com. Most of it comes from blog posts, tidied up to be useful to you. But that’s the point.

This book is for people who are less likely to read my blog. It’s also a way to have my information distilled in a static form so you can refer to bits as you need them. That’s one benefit to it.

Another benefit? You can share this with folks who might not normally read the blog who might need to get what we’re doing here in social media.

Make sense?

It’s Not the NEW Stuff

It’s the basics. It’s the little tricks and ideas. It’s suggestions of what to do next. Is it new and mind-blowing? No, not really. It’s important. Yes, it’s important.

Special Thanks

This book wouldn’t exist without my mom and dad. Steve Brogan and Diane Brogan did tons and tons of work on this book. My wife, Katrina, helped out, as well. Imagine that: a book brought to life by family. Hands-on by people who are NOT social media experts, but who get it. They all use these tools in their own ways, very differently from me. And yet, they use them.

Will you?

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28 February
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How Valve thinks about Social Marketing

In the old days there were phrases such as “I don’t like mixing business with pleasure” and things like that. But boy have things changed. Social interaction is all the rage, and business is now VERY personal and there is no longer much of a separation at all. Because of this, you need help from a company who knows how to market your business in a very “personal” way.

The explosion of Social Media means you have access to tens of millions of interconnected people throughout a multitude of social networks that you never had access to before. It’s an amazing opportunity to promote your business and take it to the next level. Networks such as Facebook, Twitter, MySpace, and Beebo are just a few that we focus on as well as hundreds of blog networks, and we have strategies to weave your business into the fabric of the hugely exploding social interaction landscape. Social Media has also branched out into the mobile world in a big way in the form of I-phone and other mobile applications, all of which Valve can design and build for you.

Sorry, we can’t help it, but we’re taking your business…personal.

Valve Interactive
An online marketing and design agency in Portland Oregon