Archive for June 9th, 2012

09 June
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A Playground For Blowing Giant-Sized Bubbles

It’s architecture built by groups of random strangers. Each building lasts only for a few seconds. And the walls are made of glycerin and water.

The Bubble Building was a temporary installation designed by DUS Architects at the International Architecture Biennial in Rotterdam last month. The so-called “world’s most fragile and temporary pavilion” invited Biennial visitors to get their hands dirty–er, clean–creating public architecture.

For three weeks in April, 16 hexagonal aluminum ponds were installed in a Rotterdam park and filled to the brim with soapy water. Groups of visitors could don rubber wellies and step into the troughs, lifting up thin hexagonal rods to create the billowing bubble “walls” of the pavilion. Each iteration only lasted a few seconds, and according to the architects, many visitors stayed for hours.

“The Bubble Building is also about emerging new forms of collective building,” explain DUS, whose office tagline is “Public Architecture.” Rotterdam was almost completely razed during World War II–the city is still in a state of perpetual construction–and that impermanence is reflected in the billowing walls of soap. But “ultimately,” say the architects, “the Bubble Building is about beauty.” Extra points for honesty.

DUS has a full explanation of the project on their website, here.

Via FastCoDesign: http://www.fastcodesign.com/

09 June
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A TV Platform So Disruptive Everyone’s Suing It

We chat with Chet Kanojia of Aereo, the new TV-where-and-when-you-want-it service that has a few legal troubles. Could Aereo finally disrupt the loathed cable bundle–and TV altogether?

 

Chet Kanojia is the CEO of Aereo, a Barry Diller-backed, TV-in-your-browser platform that launched in mid-March in a limited New York City release. For $12 a month, Aereo allows its users to watch live broadcast TV on any Apple device of their choosing (plus Roku), in high-definition. Users can also make DVR recordings that are stored in the cloud. I’ve sampled the beautifully-designed service, whose user interface offers just about the cleanest online TV experience imaginable. For now, Aereo is limited to basic over-the-air TV: no cable options yet.

At launch, Aereo was immediately beset by legal challenges from the New York media companies whose content Aereo redistributes. (How exactly Aereo does so is fascinating, and involves lots of dime-sized antennae stored somewhere in Brooklyn.) Earlier this week, a judge dismissed one of the claims of the lawsuit, but two claims of copyright infringement remain. On Wednesday, Public Knowledge and the Electronic Frontier Foundation filed friend-of-the-court briefs arguing in Aereo’s favor. We caught up with Kanojia to talk about his disruptive technology.

FAST COMPANY: In the age of Netflix and Hulu Plus, consumers seem to expect about a $9-a-month price point for online TV. Why should they pay you $12 a month for content they could potentially get for free?

CHET KANOJIA: Simplicity and convenience. When you get it free and over the air, you don’t get DVR, and you don’t get the ability to place-shift. You’d have to get a device like Tivo, plus a Slingbox, and it’s cumbersome and complicated. But I’d love people to do that more and more. The more people that understand that this highly compelling content is right there for free, the better it is for us. You’ve been trained by the cable companies to buy the whole thing at once, whether you watch it or not. Now it’s time to start trying to take a stand.

How did you choose the $12 price point?

Um, we made it up… That’s a half-true answer. These are early days, and we just put something out there that we would like to get some reactions to. From a value perspective, if you called a cable company today and said, “I just want over-the-air channels in HD and the ability to place-shift,” it’d be $75 or more per month. Just a DVR box is $18 a month with tax. My belief on this whole thing, and it’s a subtle but important point, is that what we are doing is the dislocation of the packaging of technology with content. We’re purely technology; we’re not making you buy a package. That dislocation has a really interesting side effect, because the cost curves of technology only come down. As we drive the cost curves down, you may see us do things that are very innovative in terms of pricing.

For example?

Instead of a monthly basis, it could be based on usage. Twelve-bucks-a-month is a starting point, while we understand what utilization patterns look like. We want to make sure people get what they pay for, rather than just some random-ass number that people make up.

You’ve been live about two months. Care to share user numbers?

We don’t release numbers, but we have a subscriber base that’s several thousand deep. And we haven’t even enabled all platforms yet. We want to come to Androids and PCs.

And geographically? Any plans to move beyond New York?

Expansion plans are a bit of a state secret around here. Mainly because they don’t really exist. Having said that, our technology is designed to be highly modular, and we could be in 50 markets if we chose to do that. But we have a diligent team, and our goal is to minimize foolishness. A lot of companies go hog wild with expansion, and they don’t understand who their customers are.

Let’s talk a bit about your legal troubles.

All I would probably say is this: Our technology is built with three fundamental principles in mind. First, there was a requirement that the broadcast license was granted in the consumers’ interest. Second, it’s established in the law that the consumer is allowed to create recordings for themselves. Third, the consumer is allowed to rent equipment for the purposes of creating these recordings. Those are the three principles that bind Aereo.

What’s a potential vision of the future for Aereo?

“A lot of companies go hog wild with expansion, and they don’t understand who their customers are.”

The dream-come-true would be to really create a parallel ecosystem in which buyers and sellers of content come together in a way that makes sense. If you get a sufficient mass of consumers on the platform, new content will emerge, programmed for them. Say I’m a new internet-based news channel: I might price my news channel at $1.99, and users wouldn’t have to take 55 other channels to get value out of mine. Even the CEO of Time Warner Cable yesterday went on the record saying that there are too many networks, and nobody watches them all.

I think if you got HBO GO on board with Aereo as it is now, that’s all I’d need.

You’re not unique in that. The purpose of Aereo is to create a platform, that once you get to a certain size, content owners can’t ignore it, and they’re forced to come and sell to you.

Would you ever want to finance new content yourself, like Netflix?

I want to be clear in this: the goal is to create just a technology platform. We’re not a content company. That’s somebody else’s business. We are trying to decouple technology and content.

Is the goal to go as a la carte as possible? So I could just subscribe to and pay for certain shows, even within certain channels?

I can’t say what the future’s gonna be like. The baby step is to enable a la carte channel access. The goal is to break towards enough granularity that you have sufficient value in it.

If Aereo’s only legacy was to light a fire under companies that should have already been providing services like Aereo, would you be happy?

The reason for me to start Aereo was a strong personal passion for creating an alternative to the options out there today. To the extent that that happened, Aereo would be a massive success. I would contend we’ve already started the debate in a meaningful way.

This interview has been condensed and edited.

Via Fast Company: http://www.fastcompany.com

09 June
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How To Evolve Your Career

Call it vocational Darwinism: Seeing similarities between the Galapagos Islands and our recession-era ecosystem, Nacie Carson wrote The Finch Effect to help you be more like those titular birds–which adapted their beaks to environmental changes within a single generation–and less like the species that have perished around them.

Fast Company spoke with the author about the evolutionary benefits of owning your career, the intersecting axes of personal branding, and why natural selection is not survival of the strongest.

This interview has been condensed and edited.

FAST COMPANY: The Finch Effect is all about adaptation. What is it that we need to adapt to?

NACIE CARSON: What we need to adapt to as modern professionals is the rapid changes that we’re seeing in the job market. The start of the recession caught people so off balance. People were standing around, thinking “What are we supposed to do, what’s going to happen, how are we supposed to deal with this?”

The truth is that because of different factors like outsourcing and how fast communication happens, the pace at which changes in the job market happen is not going to slow down.

It’s really important for individual professionals to be aware that the price of poker is going up and to really take responsibility for our own careers into our own hands–instead of placing them into structures that might not be able to adapt as well as an individual could.

How do you take that responsibility? 

I spent several years freelance writing, and one of the really great things about that experience is that the onus is completely on you for making yourself financially stable, but also directing your own career. The question of what’s next? is not the question that you ask the corporate structure that you’re trying to climb the ladder in; it’s a question you ask yourself.

There are things we can do on our own to go out and get new experience, to diversify our incomes sources, and to help us be more buoyant as things might change in the job market.

So how do we add to our buoyancy?

The first piece is really the shifting of this perspective. Once you’ve done that, I think understanding the professional brand that we’re sharing with the world and taking the lead in terms of that is key. All of us are emitting a brand at all times whether we are aware of that or not, and if we understand that, we can have greater control of the message that we’re sending to other people.

Additionally, take responsibility for our own professional development when possible. It’s important for professionals to be comfortable and willing to hold up their hand to get more skill development, to improve the skills they’re already great at, and not wait for a company to do that for them, to really take ownership of their own skill development.

Think of yourself as someone who can collect different opportunities. That might mean in your company thinking strategically but acting like an employee. Thinking like an entrepreneur, acting like an employee, it might mean seeking additional opportunities for yourself outside of your full-time job, some tangential gig opportunities to develop your skill set and your resume, or it might mean entertaining the concept of actually stepping out and becoming a full-time freelancer or entrepreneur.

What are some first steps toward taking control of that personal brand?

The really important first step is understanding that you have one whether or not you’re purposefully trying to send one out. People are going to be attaching adjectives and descriptors to you all day, every day, and it’s your responsbility to grab onto that and potentially shift those adjectives, if necessary.

Additionally, you want to think about who your target audience is for your professional brand. For some people it might be their boss and their organization. “My target audience is impressing the people I work with because I’d like to stay here and get more opportunities.” For some people it might be new business opportunities, it might be “Hey, I’m just out of school, and I need to find work, so my target audience for my professional brand is going to be recruiters.”

Like all brands, it’s important that you’re speaking to your market about what your brand offers in a language and context that they’ll most hear.

So what are the axes of branding?

There is a huge online component. Your Facebook and your Twitter and your LinkedIn, and all of your social media profiles, and your blog if you have one–they all reflect your professional brand.

I think really leveraging Twitter as an individual is a powerful social media way to brand yourself. I think you can do that by sharing articles that reflect something that speaks to your brand’s mission statement, or providing a service of some kind, sharing a tip for other people, or engaging in conversations, or reaching out to experts, or even job recruiters who are active in the brand space you’re working in.

There’s also the in-person axis. We forget that there’s also a need to ensure that we’re transmitting the right message in terms of our physical presentation, the way we articulate ourselves, the ability to make eye contact with people.

It seems the antecedent to this personal branding is knowing one’s own strengths and weaknesses and interests. How does one go about obtaining that knowledge of self?

For me, the strategies that I’ve found valuable to get to the heart of these things is really being able to ask yourself the right questions and give yourself an unvarnished answer.

What are some of those questions?

One of the questions I really love is, “How am I seen by other people, or how do I think I’m seen by other people, and how do I want to be seen by other people professionally?” And then the next question is, “What am I doing to project how I want to be seen? How am I supporting that vision, and how might I not be supporting that vision?” One of the great things that you can do is ask the people who you’re close to.

With your parents, with your siblings, your friends, or a good coworker you can have an honest conversation, saying: “I’m really putting some thought into this: What are a couple words you might use to describe me as a professional, and how am I supporting that description?”

The Finch Effect is about professional evolution. How does one become a member of the fittest, if it’s the fittest that will survive?

The way that one becomes a member of the fittest is by learning to be adaptable–in this case that adaptability is empowering yourself to make decisions and drive your own career.

It’s funny because when you say “survival of the fittest,” people are like, “oh yeah, dog-eat-dog, only the strong will survive,” like it’s some sort of a WWE match.

It’s not going to do anybody any good to be the strongest, or the biggest, or the meanest kid on the playground if they can’t change with the times. There is such a powerful lesson in that core message that you don’t need to be the best or the strongest or the brightest–you just need to be able to change and to grow, and that’s going to take you a long way to being successful.

Image: Flickr user Jo Christian Oterhals

Via Fast Company: http://www.fastcompany.com

09 June
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SpaceX Successfully Performs First Flyby of ISS

The SpaceX mission to berth with the International Space Station has successfully passed the first set of demonstrations with NASA. Dragon completed a series of maneuvers early this morning to adjust its orbit as it prepared for the first flyby of the ISS, passing just 2.4 kilometers (1.5 miles) beneath the station. In addition to the maneuvering, a series of tests was completed to confirm Dragon‘s onboard navigation and communication equipment was working properly before moving closer to the ISS on Friday.

Over the course of several hours all of the demonstrations went well, according to SpaceX’s lead mission director John Couluris, “all Dragon systems checked out, we look good” he said in a press conference following the flyby. “Dragon‘s go for berthing day tomorrow.”

Image: SpaceX

NASA’s ISS flight director Holly Ridings also said the first set of demonstrations was a success, comparing it to the numerous simulations completed by both SpaceX and NASA together. “Today went really very close to how we had trained it,” Ridings said. “There was no major deviation from our pre-flight plan.”

Today’s maneuvers were just the latest in several steps SpaceX has to make to to successfully demonstrate Dragon‘s capabilities as part of NASA’s Commercial Orbital Transportation System (COTS) before NASA will allow the company to deliver cargo to the space station.

Dragon as seen with its solar panels deployed from the ISS. Photo: NASA

Within hours of Tuesday morning’s launch, Dragon had successfully deployed its solar panels and opened the doors to its guidance, navigation and control sensors and began testing some of this equipment that will be used as the spacecraft approaches the space station.

On Wednesday, Dragon‘s GPS was shown to be working properly and the vehicle’s COTS UHF Communications Unit (CUCU, pronounced cuckoo) which will be used to communicate with the ISS was powered up and running.

In preparation for the maneuvers close to the ISS, some of Dragon‘s 18 Draco thrusters were demonstrated on Wednesday with both a series of short pulses, and a longer continuous burn simulating the vehicle’s ability to abort from its approach to the station.

A diagram of today’s flyby and the rest of the day’s flight as Dragon makes a loop around the ISS. Image: NASA

All of the activities during the first two days took place as Dragon was chasing the ISS in an effort to be in position for today’s flyby. Before the first maneuver, Dragon was in orbit about 60 kilometers (37 miles) behind and 9.5 kilometers (6 miles) beneath the ISS. At 12:58 a.m. PDT, the Dragon team at SpaceX’s headquarters in Hawthorne, California, announced a successful  “height adjustment burn” giving Dragon the vertical push closer to the space station (an orbit further away from the earth).

Forty-five minutes after the height adjustment burn at 1:43 a.m. PDT, Dragon performed a “co-elliptic burn” to effectively allow the capsule to level off at the desired distance beneath the station. Initially the altitude was to be 2.5 kilometers beneath the station, but this was changed to an actual distance of 2.4 kilometers. A few minutes later the crew on board the station sent a command to Dragon that turned on the capsule’s strobe light to confirm the CUCU communication link between the ISS and Dragon.

SpaceX’s John Couluris said Dragon‘s maneuvers around the ISS were successful, and it ended up using 36 kilograms (79 pounds) less propellant during the Draco burns than planned.

Couluris said the extra propellant offers a bit of a cushion if any part of the mission needs to be extended, “if we need to take more time and come back around a second time.”

While Dragon continued to close the distance horizontally to the ISS (remaining 2.4 kilometers beneath the station), SpaceX confirmed the capsule’s relative GPS was operational. The relative GPS is what will be used tomorrow as Dragon begins its approach to the station before laser and thermal imaging sensors guide it in the final meters.

View from inside the ISS’ Cupola where astronaut Don Pettit will grasp Dragon with the robotic arm and berth it with the station. Photo: NASA

As Dragon approached the station, the ISS crew announced it could see it with a traditional “tally ho” while cameras onboard both the ISS and Dragon were able to capture the other.

At 4:26 a.m. PDT, Dragon passed directly beneath the ISS at the prescribed 2.4-kilometer distance before continuing in front of the station as part of the large loop it will fly over the next day before beginning its final close approach early Friday morning.

All of the Dragon operations are being controlled by the SpaceX team at its headquarters in Hawthorne, California. The company’s mission control center is located on the factory floor in a glass enclosure allowing employees to watch the entire mission projected onto large screens.

SpaceX’s Couluris says he has been working with NASA on this mission for more than five years. “We’ve been simulating for almost three years,” he said.

During that time, both teams have rehearsed the mission numerous times. “We have conducted almost 20 joint simulations with NASA” Couluris said, “and over 40 simulations internally here at SpaceX over the four shifts of operators we have working.”

Simulations are a mainstay of the aerospace community with everybody from airline pilots to spacecraft operators developing, practicing and refining all aspects of a flight on computers before flying the real thing for the first time.

“We fly by the mantra of, ‘train like you fly and then fly like you train,’” Couluris said, describing the long hours spent rehearsing. A former naval aviator, Couluris added the mantra is working, “so far the mission has been proceeding just like a regular simulation.”

Both Couluris and NASA’s Ridings reiterated the flight-test nature of the mission, adding that many difficult tasks still lie ahead. And despite all of the rehearsals and simulations there is still plenty that can go wrong with the massively complex systems involved, something SpaceX discovered after a small valve forced an abort of the first launch attempt as the rocket engines ignited on the launch pad.

Coverage of the next series of maneuvers will begin broadcast on our Open Space page beginning at 11 p.m. PDT today.

The crew aboard the ISS watches the launch of SpaceX’s Falcon 9 rocket Tuesday morning. Photo: NASA

Via Wired Autopia: http://www.wired.com/autopia/

09 June
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The Game Mechanics of Customer Loyalty

Gabe Zichermann is a public speaker, designer, and author of the books Game-Based Marketing and Gamification by Design. Follow him @gzicherm

Most of the interest in gamification and user engagement for startups centers on customer acquisition. This is partly because of the short time around startup planning, but also the strong need to show and grow traction as quickly as possible. With startups like Foursquare, Codecademy and StackOverflow using gamification to build unprecedented early customer engagement, it’s no wonder so many founders want to talk about virality.

But while some startups exit within 12 to 18 months without having to prove revenue models or market opportunity, many other breakthrough entrepreneurs are still running their companies after three or four years in increasingly crowded markets. These organizations must get serious about marketing, especially when subscription drives their revenue. And nothing is more important to serious marketers than loyalty — or its new-school proxy, engagement.

By definition, loyalty is expressed when a consumer chooses your product/service when other options are mostly equal. It’s a form of incremental affection whose balance can be easily disturbed. A new way of thinking about loyalty is in the framework of gamification. After all, if loyalty is about driving incremental user action in a crowded environment, gamification is able to do that and deliver viral user growth, improved satisfaction, and revenue. Here are five ways to develop loyalty, based on some of the principles of gamification.


Define the Grind


Choose a clear and easy-to-understand action as the core of your product and loyalty effort. Think checking in or tweeting. Repeating this activity regularly is called a “grind”, though it need not feel negative at all. Sometimes your experience may have multiple grinds, like posting a photo and commenting (Think Instagram or Pixable) but it’s important to think of the smallest unit of energy for users and make that as commonplace as possible. Once users are doing the grind regularly, you can begin to build other, more complex behaviors on top.


Lay Down an XP System


Next, you’ll need a point system to understand the behavior of your users. Start with what’s called XP or experience points. This is an incremental point system that tracks the behavior and knowledge of your users over time. Start by assigning each grind activity one point in your XP system.


Create Five Social Actions


Think of the top five social actions you want your users to take, and use verbs to describe them. Don’t use “buy” or “subscribe” because those are outgrowths of good engagement rather than ends in and of themselves. Concepts such as “like,” “comment,” “argue,” or “challenge” are good examples. It’s critical to think of them as social actions because they will also help you attract new users. Now, assign XP point values to each of those social actions. Consider what the relative values should be. Is creating a profile worth 10 times the commenting, or just five times. Remember this initial table of values is just a starting point and will change as you test your system.


Develop a Social Loop With Appointment Mechanics


Consider the actions you just described. How do they fit into a social loop that includes a place for emotion, expression, positive feedback and return? If they don’t contribute to this social loop, you can use this moment to try and expand or revise your design. Now, include an appointment mechanic that has users make a commitment to check in or come back on a regular basis, preferably every day (consider the power of Gilt Groupe’s noon release schedule). Because of the signal-to-noise ratio in the market, appointment mechanics can be extraordinarily powerful, and you should build notifications into your product as soon as it’s practical.


Have a Reward System Based on SAPS


Beyond the intrinsic rewards of your experience, users will expect to receive a tangible benefit for their good behavior. Now’s a good time to start thinking about what that looks like, but turn the model on its head. Use SAPS: Status, Access, Power and Stuff to drive your design. This list is in order of stickiness and cost-effectiveness as tools for behavior change.Tangible rewards like merchandise, discounts, and cash equivalents are a default concept in loyalty program design but are increasingly becoming less relevant in the gamified world. Offer your users emotionally meaningful rewards. Think of experiences like Nike Plus and StackOverflow as good examples of stuff-free reward models.

Obviously, many concepts that are critical to good gamified engagement aren’t included in this discussion, including the importance of a redeemable point system (potentially used to redeem for rewards in SAPS models), monetizing loyalty itself (by selling virtual items or points to third parties) and demonstrable status items – e.g. physical loyalty cards. But as with all elements of good startup design, the first step is to get the core design and iterate in an agile fashion. With Gamification, startups can give major loyalty programs a run for their money, focusing on great design, user engagement and scalable, non-cash rewards.

Image courtesy of iStockphoto, hocus-focus

Via Mashable: http://www.mashable.com

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