Archive for January 30th, 2012

30 January
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GM Opens a New Window on Entertainment

Anyone who’s driven through a god-forsaken wasteland like, say, west Texas with young children has glimpsed a corner of hell. The road is long and the scenery boring, a combination that can have your kids pushing you to the limits of sanity.

General Motors wants to help you out with that.

The automaker asked the dreamers and designers at Future Lab at Israel’s Bezalel Academy of Art and Design to develop a futuristic suite of apps that effectively turn car windows into a tablet.

Yes, yes, we know. Many vehicles feature DVD players, rare is the child who doesn’t have an iPhone loaded with music or a smartphone loaded with games, and you can always hand Junior an iPad and tell him to play Fishdom until you hit El Paso. But GM is looking to the future, where cloud-connected cars integrate with our digital lives.

The General’s Windows of Opportunity Project was inspired by psychological studies that found passengers often feel disconnected from their environment. The goal is to create interactive displays that are, according to GM, “capable of stimulating awareness, nurturing curiosity and encouraging a stronger connection” with the world beyond your window.

“Traditionally, the use of interactive displays in cars has been limited to the driver and front passenger, but we see an opportunity to provide a technology interface designed specifically for rear seat passengers,” Tom Seder, who leads GM’s human-machine interface R&D team, said in a statement. “Advanced windows that are capable of responding to vehicle speed and location could augment real world views with interactive enhancements to provide entertainment and educational value.”

This is not so far-fetched as you might think. Everyone in the auto industry is scrambling to bring the cloud to your car, and six of the 10 major automakers were at CES this year showing the latest in cloud-connected hardware and apps. Audi, for example, let people play with a cool heads-up display that lets the front seat passenger view data with a rig not unlike what you saw in Minority Report.

Since GM, like Audi, has no plans to put this tech in production cars anytime soon, it told Future Lab to go nuts. The sky was the limit, with no real consideration to whether the ideas could be mass-produced. The lab developed four apps:

    • Otto, an animated character that responds to passing scenery.

 

    • Foofu, an app that lets passengers finger paint on the windows. Think of it as the modern equivalent of drawing on fogged windows.

 

    • Spindow, an app that lets you peek into other users’ windows around the globe in real time.

 

  • Pond (pictured) lets you download, stream and share music with other cars and send them messages.

To test all this tech, Future Lab created a touch- and gesture-sensitive window — essentially a tablet — using motion and optical sensor technology developed by EyeClick. And though you aren’t likely to see it in the next-gen Chevrolet Cruze or Cadillac CTS-V wagon, GM says the project could inspire technology for future models.

“Projects like WOO are invaluable, because working with designers and scholars from outside of the automotive industry brings fresh perspective to vehicle technology development,” Omer Tsimhoni, who leads the human-machine interface at GM’s Advanced Technical Center in Israel,” said in a statement. “WOO is just one of many projects underway at GM that could reinvent the passenger experience in years to come.”

And perhaps cut down on the number of times you hear “Are we there yet.”

Images and video: General Motors

Spindow, an app that lets you peek into other users’ windows around the globe in real time, is among the apps General Motors commissioned for its Windows of Opportunity project.

 

Via Wired Autopia: http://www.wired.com/autopia/

30 January
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Kodak Files For Bankruptcy, Facebook’s Activity Apps Go Live, Lovefilm Links Up With LG

Apple Event Today. Apple is holding an event in New York today, and we’re waiting for announcement that could have a big impact on education and digital publishing. Stay tuned for updates. –NS

 

Kodak Files For Bankruptcy. Eastman Kodak filed for bankruptcy under Chapter 11 early today. This comes at the tail end of a rough patch for company which has seen plummeting sales of its iconic wet chemistry films with the expansion of digital photography. Citigroup has given the company $950 million in financing to tide it through the bankruptcy filings. –NS

 

Facebook’s Activity Apps Go Live. Facebook and scads of publishing and entertainment companies let loose the promised activity buttons, first announced at f8, at an event thrown by the social network yesterday. The rollout includes 60 new apps including ticketing services, recipe apps, travel apps, and more. –NS

 

Senators Show anti-SOPA Support. After yesterday’s Web protests against SOPA and PIPA that left many writhing and Wikipedia-less, several senators have come forward to announces their opposition of the bills. At last count, Ars Technica reports, PIPA has found 18 new opposers. –NS

 

Lovefilm Links Up With LG. Lovefilm seems to be signing on a new partner every time we look around. LG is its latest squeeze–owner Amazon has signed a deal with the TV manufacture to have its smart sets stream films and shows from Lovefilm’s quickly expanding digital library. –NS

–Updated 6:00 a.m. EST

Image: Flickr user carianoff

Yesterday’s Fast Feed: Zuckerberg Blogs About SOPA, Web Protests Of SOPA And PIPA Begin, White House And Codecademy Announce Code Summer+, and more!

Via Fast Company: http://www.fastcompany.com

30 January
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China’s Aviation Push Continues With New Helicopter

China continues its big push into the aviation industry, this time with its first domestically made heavy-lift civilian helicopter.

The Chinese government has approved the new AC313, which can carry as many as 27 passengers and has a maximum take-off weight of just over 30,000 pounds, for commercial use. The helicopter, built by the Aviation Industry Corporation of China, is an example of a colossal push into the aviation sector that includes everything from buying aviation firms in the United States to designing a regional airliner to compete with Boeing and Airbus.

Although the AC313 is Chinese-designed and built, it is an evolution of a French helicopter the Chinese first copied in the 1970s. The Chinese bought several SA 321 Super Frelons from France and in subsequent years produced helicopters of similar size and capability. The AC313 is a larger version of those same helicopters, with a range of more than 550 miles and the ability to fly at almost 28,000 feet.

AVIC is at the front of China’s aviation push. The company makes everything from fighter jets to small turbine-powered propeller airliners. Over the past year the Chinese company has showed interest in finding Western partners to build business jets.

Three different aircraft manufacturers — Bombardier, Cessna and Hawker Beechcraft — have responded to a request for partnership from AVIC, according to Aviation Week. Last year AVIC purchased the Minnesota-based Cirrus aircraft. Cirrus makes small, single engine general aviation aircraft and is developing a small business jet.

The Chinese aircraft maker is part of a large government-owned aerospace consortium and is nearing delivery of its own 80-100 seat commercial jet. The Comac ARJ21 bears a strong resemblance to the McDonnell Douglas MD-90, partly because the airplane was built using tools from MD-90s assembled under a license. The wing is one of the only major differences in the airframe.

The AC313 helicopter made its first flight in 2010 and is designed for a wide range of uses, according to AVIC. The first customer plans to lease the first five choppers off of the assembly line and will use them for flying cargo and passengers, as well as firefighting. The heavy-lift helicopter is powered by a pair of Pratt & Whitney PT6 engines made in Canada.

The size and capabilities of the helicopter would also make it an attractive for use in search and rescue as well as the oil industry.

AVIC says it plans to pursue certification of the AC313 in the United States and Europe.

Photo: The AC313 helicopter during a test flight in Jingdezhen city, in east China’s Jiangxi province. Associated Press.

 

Via Wired Autopia: http://www.wired.com/autopia/

30 January
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Tablet Users Spend 50% More Per Purchase Than Smartphone Owners

Rapper Lil’ Wayne once boasted that he’s approved million-dollar deals from his iPhone. But a new report out from Adobe Digital Marketing Insights suggests

the hip-hop star would be willing to spend significantly more if he owned an iPad.

According to the study, which Adobe released today, tablet users spend over 50% more per purchase at online retailers when compared with smartphone visitors,

and 20% more when compared with traditional laptop and desktop visitors. Adobe analyzed roughly 16.2 billion online transactions from 150 top U.S. retailers in

2011, finding that the mobile market has quickly become a lucrative cornerstone of the e-commerce industry.

Tablet visitors to retail websites, the report concluded, are three times more likely to make a purchase than smartphone users. What’s more, tablet visitors

spent an average of $123 per purchase in 2011, the most compared with other devices and a figure that spiked during the holiday season. Desktop and laptop

owners spent $102 on average, while smartphone owners spent just $80 per purchase at retail.

Adobe’s report is a yet another indication that online retailers must take advantage of new mobile customers–and many already have. In 2011, for example,

eBay did roughly $4 billion in mobile transactions, thanks to its focus on tablet and smartphone apps. “These findings suggest that retailers can no longer

afford a ‘one-size-fits-all’ approach to mobile optimization because Tablet Visitors and Smartphone Visitors are distinct customer segments,” the report

said. “Retailers should evaluate the opportunity that Tablet Visitors offer and develop strategies to better attract, convert and retain them.”

The report is also especially good news for mobile-device makers. Apple, Amazon, Barnes & Noble, and others have all produced tablets or smartphones with the

intent of driving more sales in their online stores, where they hawk everything from books to movies to music. The findings should be a good sign for Amazon,

in particular, as analysts explore whether

the Kindle Fire will help drive up revenues and margins for the online retail giant.

Via Fast Company: http://www.fastcompany.com

30 January
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To The L.L. Bean Bootmobile — And Step On It!

Batman has the Batmobile, Oscar Meyer has the Weinermobile — it only makes sense that L.L. Bean is bringing us the Bootmobile.

The Maine-based outdoor outfitter is marking their centennial this year, and they’re celebrating by driving a giant boot-shaped truck through Times Square and lacing — er, racing — it through the streets of Manhattan.

From the trademark windows, green gas cap and tiny wheels, the Bootmobile appears to be cobbled together from a diesel Ford F-250 pickup. (It’s an automatic, so no heel-and-toe downshifts.) In true Yankee fashion, it’s wearing all-terrain tires, sports a Maine license plate and is missing a hubcap. It also has no trunk to speak of, which is sure to confuse the heck out of British tourists.

While L.L. Bean is now best known for selling sensible flannels and fleeces, founder Leon Leonwood Bean began the company in a single room selling a sole product — a boot-tique, if you will. The Maine Hunting Shoe became an icon and was worn by Ernest Hemingway along with generations of New Englanders from Aroostook County, ME to Greenwich, CT.

Today the L.L. Bean boot is celebrated as durable and practical, the foot’s answer to a Subaru. In fact, the two brands were tied for eight years before the carmaker decided that a Bean-branded Outback wouldn’t fly in Florida. In New Hampshire and Vermont, however, it’s still common to see entire families decked out in Bean whether they’re headed for the mountains or the locally-owned organic co-op.

The Bootmobile is a one-off, but if L.L. Bean’s marketing folks are smart, they’ll make them available in upcoming catalogs. After Saab’s demise, we’d bet there are plenty of disenfranchised Dartmouth professors in search of new wheels.

Photos: Jon Simon/Feature Photo Service for L.L. Bean

 

Via Wired Autopia: http://www.wired.com/autopia/

30 January
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Over your head

Once the water is deep enough that you must swim to stay afloat, does it really matter how deep the pool is?

By Seth Godin: http://sethgodin.typepad.com/

30 January
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Email: Undead, Now Mutating

Many of us live in our inboxes; for all intents and purposes, our Gmail is our homepage. And yet for all the email junkies out there, there are at the same time people and businesses who are saying that email is dead or dying, a relic of an era before social networks. The future of communication may lie somewhere in the middle. Fiesta.cc, a service that helps you manage group mailing lists, launches a major update this week that in some ways envisions a melding of email and social networking.

“Those lines are becoming blurred, by the day,” Fiesta’s CEO, Michael Dirolf (inset), tells Fast Company. “And to me there’s no reason why they should be distinct.” Fiesta hopes to occupy that sweet spot in the middle by revolutionizing that least sexy of communications tools: the email listserv.

Before getting into the details of Fiesta’s update, let’s discuss what it’s been for the past 10 months or so that it’s been operational. Fiesta basically streamlines and simplifies the creation of email groups. Think about how you currently communicate with groups you’re a member of. If you want to email the group, you probably search your inbox for one of the members, find an old email chain with the whole group attached, hit reply-all, and change the subject heading. You could, of course, start a Google Group, but many people don’t feel like taking that extra step.

Fiesta’s insight is that you should be able to instantly create and name an email group from within your new message itself. Fiesta treats the cc field of email as a command line: write an email to your whole soccer team, and then cc something like “soccer@fiesta.cc.” Fiesta remembers this group, and from here on out you can just send to “soccer@fiesta.cc” (Fiesta is smart enough to know that your soccer@fiesta.cc is different from any number of others). All it cost you to set up that group was adding a cc line, and now you’re good to go.

In a nod toward a future in which email and social networks converge, Fiesta this week launched a service wherein all group emails are also backed up on the web, cleaned up and parsed into threads for easy perusal. An example of the layout is here. Each of those messages originated from an email. Dirolf calls these “private social networks powered directly from the inbox.”

Once email and social networking become hybridized in this way, says Dirolf, new forms of innovation become possible. Fiesta (currently a two-person team incubated by Dogpatch Labs in New York) is experimenting, for instance, with labeling messages in such a way that essential ones would get pushed to your inbox, while trash talk and chatter would stay online for you to skim (or not) at your leisure.

Fiesta is focused on scaling right now, not making money, says Dirolf. In the long term, he sees “charging for our
white-labeled service” and “premium subscriptions with additional
features” as possible business models.

As Mark Twain would have said of email, had he had it: Its death has been greatly exaggerated. “To me, what’s much more likely than email disappearing,” says Dirolf, “is email evolving.”

Image: Flickr user Steve Johnson

Via Fast Company: http://www.fastcompany.com

30 January
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Training Yourself To See New Strategic Options

I just returned from a long weekend skiing with the kids and some friends. We rented a house that sits against the edge of a frozen lake, nestled in pine trees, 10 minutes from ski slopes. Saturday morning, stepping into our cars on our way to the slopes, I reminded one friend of the house’s garage door code: “Twelve thirty-four.”

He looked at me oddly, paused, and said, “You mean 1-2-3-4?”

It hit me then. I had been trying to remember “twelve thirty-four,” not realizing that the code was as simple as “1-2-3-4.”

At the choice between these two ways of remembering lies the key to great strategists. Do you think “twelve thirty-four” or, like master chess players and other great strategists, “1-2-3-4”?

You see, the strategic choices we make every day are determined by the “strategic narratives” we tell ourselves. We face a challenge and we don’t ask, “What does Porter’s Five Forces tell me to think about?” or “What does Clayton Christensen’s Disruptive Innovation model tell me to do?” No, we ask ourselves, “What does this remind me of?”

The challenge you face today may remind you of a problem you faced in the past, and if what you did in the past worked, you will simply want to try the same strategy again.

For my new book, Outthink the Competition, I got a chance to interview Alexandra Kosteniuk, the reigning women’s world chess champion, and get some insight into how she can see the winning strategic move in a chess game when her opponent cannot. What she describes fits perfectly with the research into how great chess players win.

She looks at the board, and while I am thinking in terms of “things”–pawns and knights–she is thinking in terms of “sequences.” She sees the board and actually recognizes the game–she has played this game before, and so she knows the winning move.

In other words, I try to juggle multiple things in my head–“twelve” and “thirty-four”–while she just recognizes one story–“1-2-3-4”–and so is able to see with ease that the next move is “5.”

Your ability to see new strategic options is a function of the number and variety of stories you recognize. Indeed, it has been shown that grandmaster chess players recognize 10 times as many stories (games) as experts.

What strategic narratives are you going to tell yourself today to see new options that will surprise your competition and lead you to breakthrough solutions?

This week I am working on closing three major agreements for my business. I ran the free “Strategem Selector” on my website (kaihan.net), went through the strategic narratives it recommends, and here are the three that I will be thinking about. Try these on for yourself as well. Write them down on a card, and every time you face a decision today, pull out the card and see what new solutions these narratives reveal:

  1. What “brick” can you give away? The story goes like this: You give up something of relatively little value to you and exchange it with your partner/customer for loyalty. This is like HP selling printers for low profit in order to make money selling ink cartridges.
  2. Who else benefits if you win? The story goes like this: You face a tough situation but you find an unexpected ally who benefits by you winning. You partner with that person and they help you succeed. This is like AFLAC becoming one of the leading insurance firms in Japan by partnering with the government, decades ago, to provide cancer insurance at the height of what many feared was a cancer epidemic.
  3. To where can you move the action? The story goes like this: You are in one business but competition enters, so you create a new related business and move your profits into this new business. This is like Thomson Travel in the U.K., which people know as a travel retail business, but that actually pools its profit through a charter airline business.

Let me know how these three narratives work for you. I’m sure they will reveal a trove of new ideas and will also expand your possibilities.

For real-time leadership coverage, follow us on Twitter and LinkedIn.

Image: Flickr user Tim Green aka atoach

Via Fast Company: http://www.fastcompany.com

30 January
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Why Jim Lee And Dan DiDio Decided To Reboot DC Comics Video

Justice League

Fast Company: Why was the decision made to reboot the entire comic line?

Jim Lee: A year ago right after New York Comic Con we had a gathering of all our top creators and we talked about what defines the DC Universe, what makes it special, how do we keep it relevant and interesting. Out of that discussion we started talking about some key characters, specifically Superman, ways to revitalize that character, and we identified some key elements of the DC universe that could use some updating. And out of that came this crazy idea of what if we did it across the entire line, and more importantly, what if we renumbered everything to really signal to readers and lapsed readers that we are doing something very significant. The desire was to get people talking about comics, specifically our books, get them excited about our characters, and really set the table for future decades of storytelling.

Dan DiDio: And I think also the other thing that was important was we were trying to expand our reach. One of the things we did is we went same day digital with all of our product because we felt that we were trying to reach a new audience, new styles of readers, so this allowed us to really try to get as broad an audience as possible. We have a very strong direct market, we have material in bookstores across the country, but the thing for us too is that we wanted to reach out in the digital form and see if we can attract new people that way too.

Was there one thing or one moment that made you say we need to reinvent ourselves?

DiDio: I’ve been using the expression “death by a thousand cuts.” There are a lot of things that we could have been doing better across the line: We could have been writing better, we could have been drawing better, we could have been editing better, we could have been marketing better. By doing the relaunch it allowed us to examine every aspect of our business and look at it from a point of view of if we were building a business today, how would we build it? How would we create characters? What types of stories would we tell? How would the world feel? And we changed the interior look of our books and we changed the exterior of our books. And by introducing the same day digital aspect, it forced us to rethink our production process. We were faced with a lot of delays. And we were losing loyal fans who were coming week in and week out because the books weren’t there. And we had to make a new commitment to deliver our product on time. People said to me, “How’d you let things get so out of control?” It’s like one day waking up and you’re 30 pounds overweight. You’re not exactly sure how you got 30 pounds overweight, but you know you didn’t eat 30 pounds of food the night before. It just happened. We’re trying to fix that: We identified where our weaknesses were and we attacked them on every level. And the response that we got to the first months of books shows that what we are doing were the right moves to make.

Lee: It wasn’t any specific moment, but I think that you’re reading the comic books and you get to a point where you go, “Wow, I didn’t get much of a charge out of this.” That’s a problem. Sometimes the stories would be so involved in their back history, that you would read it and go, “I kind of enjoyed it, but I’m not sure exactly what happened.” And the focus wasn’t on the main characters, it was more on continuity changes or other elements that were almost superfluous. And so I think that part of our desire was to kind of to get back in and readdress the art of storytelling. What makes for a great comic book? What can we do in comics that we can’t do in other mediums?

DiDio: I actually do have a moment where I thought that we would want to do it. The design of Superman that’s here is something similar that Jim had actually worked out for a game. And he pulled it out one day and showed it to me and I saw this fresh-looking take on Superman. At that point we were trying to figure out different ways to spin the character, make the character work, and I saw something brand new–something that felt very respectful of what he was before, but felt fresh. And I thought to myself, “Wow, if you can make Superman feel fresh and new then we have a chance to do this across the line.”

Was there sort of a unified creative directive going through the whole process?

Lee: The main mission statement was, “Be bold. No fear.” And at the end of the day, no one is going to die from our poor decisions, right? laughs I think this should be a fun business. You are telling imaginary stories using brightly colorful characters. It’s epic good vs. evil. You should be having fun with this stuff. You shouldn’t feel trapped by history and tradition. That’s not what created these characters. That’s not what the well of energy and inspiration that created the DC Universe and I think that was something that we always had in the back of our minds. A reader has to be compelled by the content, by the cover, by the characters, to buy something.

DiDio: We wanted it to feel like it was brand new. There were some goals: We didn’t want to retell origins. If you’re taking past continuity then it had to have a purpose, have a reason for the story, not something just to stick in there because it happened before. We didn’t want to take any character for granted; we wanted to make sure that they were used properly and took the time to develop them, and make sure we took the time for everyone to understand who they were so that we weren’t working off old muscles on how people anticipated characters to act and behave. We had to explain it in the storytelling so it was justified to a new reader.

How did you decide which books would come back and with what creative teams?

Lee: We were making index cards with all of the creators’ names and all the characters; we just had this big board where we put up all of these cards and it was sort of “mix and match.” A lot of time was spent in that room. There are no windows in that room, by the way, and it fits, like comfortably, two people, and we put six editors in there, we’re all sitting there shoulder to shoulder.

DiDio: There was a moment there where we had all lot of very familiar names on the schedule and it didn’t feel fresh. Every team that was assembled should create a question of what this book could be about. If you just kept on assembling the same people with the same books, you already have a pre-proven package, and we really wanted to mix it up. We wanted to take some risks and we wanted to make people think about a book rather than already have a judgment based upon something that existed before. Unless of course it was a team that we knew was a slam dunk or had success on a character in the past. So it was a real interesting mix; it was a constant discussion. So it was constantly evolving, and actually in some ways still evolving.

Any unforeseen issues that came out of this whole thing?

DiDio: Every day laughs. As a matter of fact, we’ll leave this room and have some unforeseen issues as soon as we get out of here.

Lee: That’s just publishing. Its 52 books; at minimum you’re looking at a couple hundred people involved in the creative process. If you know the game telephone, you know how messages get changed as they pass though different hands. That’s part of it. It’s a huge logistical undertaking, right? Taking all of these people and pointing them, hopefully, in one direction. There might be certain days where it is just a whirlwind of chaos.

DiDio: It’s a fun chaos too. Because ultimately you see the final product when it comes out. And we’re probably the harshest critics, so we look at everything with a very critical eye and we’re always trying to strive to be better, and we get frustrated if certain pieces aren’t there. In my case I get really excited when I see something that I really enjoy that I wasn’t expecting. But that’s what really gets me going because it shows that these things are really starting to come on and take a life of their own.

Lee: There were things that happened in terms of costumes or where people were drawing incorrectly. You’re introducing new designs to all of these different people, and people were working off prior conceptions of what these characters were. When I was drawing Superman I would draw him in his mid-30s and I had to force myself go younger and younger. I kept thinking draw Superboy and I’ll get closer to where he is supposed to be, somewhere between Superboy and the prior Superman. And those are kind of mental changes you have to make as a creator, and I imagine that was pretty true across the whole line of writers and artists. It’s amazing how entrenched some of these ideas are in our collective consciousness.

DiDio: It was an interesting experience and it was extraordinarily exhausting for everybody, but everybody understood that we were doing something special. One of the things that was good with the level of success of the first issues was we could actually turn back to everybody and see that it was actually worth it and let’s stick to it. The response was an incredible motivator for a group that was extremely exhausted after this marathon just to get to the first issue.

On the flipside, have there been any surprise benefits? Happy accidents?

Lee: On a continual basis laughs. Creating and producing creative work, to me those are all happy accidents. There is the intent of the writer and the interpretation by the artist. What the writer intended and what the artist interprets is not a 1-to-1 translation. It’s a crossing of ideas that generates the stories that you see in print. So to me it always feels like a happy accident. I think there are certainly some books that have broken out of the pack, books that have excited us in a way that we didn’t necessarily think they would. The reaction of the fans to books like Animal Man or Swamp Thing has been tremendous. Even Wonder Woman who is an iconic character, the reception to the new origin that Brian Azzarello and Cliff Chiang came up with has been a real–it’s not a surprise because we knew we had great people on it, but the fact that they loved it so much was really cool.

How much consideration was given to how it’s going to affect movies, games, or merchandise?

Lee: This was a publishing initiative and we wanted to do what was best for the characters in the publishing sense. Usually when you go out to video games or movies they are going to pick and choose what to be inspired by, and they are going to do what is best for the game or the movie. So you don’t want to second-guess yourself and try to deliver something that they would use 100%. You want to do what’s best for the characters. To the extent that people love it and want to use the designs or some of the story lines, great. But at the end of the day, we were really focused on what’s going to keep the DC Universe vibrant and exciting in the world of publishing.

DiDio: I feel very strongly about that too–in a time where we see video games and movies really taking the basic conceits of comics and expanding them and visualizing them in such exciting ways, we shouldn’t be quiet. We shouldn’t be letting them lead us. We’ve got to lead them. We’re the source of inspiration. So we’re got to continue to inspire, and the only way we can do that is to be bigger better and bolder than what they are putting into movies and games. Those are a lot of the things that went into the building of this whole plan.

Have the sales numbers been a vindication for the relaunch strategy?

DiDio: Vindication is the wrong word–maybe celebration? If you want me to be honest, we never doubted it because we never looked back and we were always moving forward. So we always felt that we had to do something and we had expected some growth on this. This has exceeded everything that we thought, which gives us a better spot to be working from. But it is no means to say, “That’s it, we’re done.” It’s more about looking towards the future to make sure that those people that sampled all these books are still interested in what we are creating a year from now, or two years from now.

Are there some things that people aren’t picking up on out of this whole process?

DiDio: This has probably been the most reviewed project that anybody has ever seen. When you look at somebody reviewing–not just one person, but groups, and blog sites–all of these people reviewing every single book that you put out in a single month, it’s pretty exposing. But you know what, we were ready for that challenge. We’re self-aware enough to know that when you put 52 books out there are some things that aren’t going to work, there are some things that need to be replaced, and there are some things that just aren’t going to click with the audience. But I think what this allows us to do is to be more aggressive and take more risks in the second wave books.

Lee: We can all produce one or two hit books, pair some top creators on a popular character; it’s a lot harder to do it across the entire line. There’s an unprecedented level of excitement by the fans. You go on YouTube and there are people holding the comic book and talking about why they love that comic, and they’re doing it for every single book that’s coming out. So you see that you achieved this holy grail of people getting excited about the entire line. I think it speaks well of the future of comics; it speaks well of the future of the DC Universe. Like Dan says, this is just the start of the beginning and we have some really cool stuff lined up to follow up with and some other key publishing initiatives that we will be unveiling.

Note: This interview has been edited for content, clarity, and length.

Follow author (@khohannessian), video producer (@adambarenblat), or Fast Company on Twitter.

Via Fast Company: http://www.fastcompany.com

30 January
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Brand-Jacking: Social disaster or the highest form of flattery?

Guest post by Ekaterina Walter, a social media strategist at Intel. She was recently elected to serve on the Board of Directors of Word of Mouth Marketing Association (WOMMA). Follow her on Twitter

With the growth of social media and all the two-way channels of communication open to organizations, brand identity is potentially stronger but more at-risk than ever. Losing control of your brand’s ‘voice’ can be hugely damaging. And companies who have been brand-jacked, that is, had their brand hijacked, often move quickly to shut down the problem. But brand-jacking doesn’t have to be a negative thing. Companies that have learned lessons from the feedback it has given them can grow from the experience. Let’s look at the good, the bad and the ugly of brand-jacking.

Cultural awareness

Writers who long for their characters to take on a life of their own would give their right arm to see their creations appearing on Twitter with their own profiles. Lord Voldemort, Darth Vader, Frodo Baggins and Edward Cullen all tweet regularly. Some accounts are more flattering to the original creation than others, and at some point brand managers have to decide how far they are comfortable in letting these unauthorized versions take the joke. AMC famously blocked the unofficial (but character-faithful) Twitter accounts of the Mad Men characters, only to backtrack when fans complained. AMC may have realized too late that social media character-jacking can be a sincere form of flattery and the ultimate proof that your fictional creation has made the transition to cultural relevance.

Identity jacking

Twitter-jacking isn’t limited to fictional characters. When your name is also your brand, this can potentially be very damaging. Celebrities and politicians have had their social media accounts hacked, and there can be multiple fake accounts for high-profile individuals at any one time. While Barack Obama, Sarah Palin, Britney Spears and Miley Cyrus have all been victims of malicious hacking, some fake accounts are more amusing than malevolent. Many are so obviously fake as to not cause offense. Some are created for a satirical or surreal purpose.

Bad PR

The creation of malicious fake Twitter accounts can be equally detrimental to companies and organizations. There have been many examples of Twitter accounts being hijacked in protest to a company’s unpopular policy or handling of an event. Oil companies Exxon Mobil and BP have both been victims of Twitter impersonation, and following BP’s handling of the 2010 Deepwater Horizon oil spill disaster, the satirical @BPGlobalPR has attracted over 160,000 followers.

While this can be seen as a brand disaster, a company wishing to engage in some positive PR could use the feedback such channels offer to gauge the public’s perception and respond accordingly. Contrast the endless examples of companies who delete negative blog and Facebook posts with the policy of the @virginmedia team. The company makes a point of responding to every customer online mention whether it is positive or not. In one case, a woman tweeted that her Virgin Media connection wasn’t working and her two year-old daughter was upset at having to miss her favorite TV show, Peppa Pig. Not only did Virgin send an engineer immediately, he was carrying a Peppa Pig toy for the little girl. Think what this type of response can do for your brand perception, loyalty and preference!

Fake Amazon reviews and tags

Following the popularity of the Amazon ‘The Mountain Three Wolf Moon Short Sleeve Tee‘ prank, protesters have begun to use Amazon’s open review and tagging model to highlight unpopular products or issues. The pepper spray used in the UC Davis Occupy incident has been given over 360 tongue-in-cheek reviews on its Amazon page, as well as satirical product images and tags such as ‘tools of fascism’, ‘oppression’ and ‘police state.’ Note, the product is currently listed as unavailable. Similar cynical additions have crept into otherwise serious product pages, particularly books by controversial public figures or products by companies with disputed ethical practices.

Aspirational branding

One problem facing aspirational, luxury brands is when their product is adopted by an undesirable demographic, which can lead to the alienation of their core customers. This occurs most commonly with name-checking by rappers or in popular culture although it is rarely a serious concern.

A more serious predicament is when the product has such an identifiable design that a mainstream take-over can have a disastrous effect. This happened in the 1990s in Britain to Burberry when its iconic tartan pattern became popularized by soccer players, then adopted by working-class fans who wore cheap imitations to such an extent that its customer base abandoned it in droves.


Image: goodhumormarketing.com

Knowing where to draw the line

Brand managers are always going to want to deal with a negative image but sometimes an over-reaction can lead to more bad publicity than simply doing nothing. The recent attempts by Stella Artois to move away from their ‘wife beater’ stereotype. For those who don’t know, the beer’s high percentage of alcohol was allegedly linked with violence and anti-social behavior in Europe. When the company attempted to make changes to its Wikipedia page to remove the ‘wife beater’ reference, it backfired when the deletion was traced back to its own lobbying group. Given Wikipedia’s ethos of user-generated material, this led to a backlash that was quickly picked up in the press. The references were restored on Wikipedia, but the negative publicity had already reached a far wider audience than the original Wikipedia article.

The good side of brand-jacking

But image hijacking can work the other way. Corona was originally marketed in the USA as a Mexican beer for Mexican people. Then, it was adopted by surfers in the 1970s who identified with it as a ‘beach beer’. They helped to popularize Corona among the wider population and by the late 1990s, it had overtaken Heineken as the number one imported beer.

Customer evangelism

It can be difficult for companies to let go of their tightly-controlled image and allow fans to steer the direction of a brand. But the enthusiasm of fans can be instrumental in popularizing products or media. Coca-Cola’s fan-created Facebook page was the second most popular page on Facebook in 2009. Company representatives asked to partner with them rather than demanding to take it down, realizing the power of fan-driven social media. Many brands choose to create an official page alongside unofficial ones knowing that heavy handed attempts to block fan pages can lead to a damaging backlash. Although, there is always the problem that a site’s popularity can be potentially damaging if it publishes unfavorable news or views about the company to thousands of followers.

Conclusion

The rise of social media has given customers unprecedented access to brands. This can be a double-edged sword: companies are able to communicate with customers in more ways than ever, but brand managers need to be aware that communication is a two-way process. Customer expectations have risen accordingly and they are willing to act against companies who don’t meet their expectations. Managing communications successfully, however, can be enormously valuable to a company that recognizes the importance of its customers’ voice.

Registered Image: Shutterstock

Via Brian Solis: http://www.briansolis.com

Valve Interactive
An online marketing and design agency in Portland Oregon